Sr. Product & Customer Insights Manager, Customer Experience and Business Trends

About the role

The Customer Experience and Business Trends (CXBT) team is dedicated to deeply understanding and improving customer experience, globally. As a Sr. Product & Customer Insights Manager, you will play a crucial role in shaping the future of our selling partners' experience.

Responsibilities

• Discover, track, and evaluate global industry trends
• Translate complex business problems into analysis requirements and create hypotheses
• Own and execute large and complex studies end to end, including scope alignment with business leaders, methodology design, data collection and analysis, recommendations and presenting results to senior leaders
• Work with business leaders and their teams to drive growth, process, and cost efficiency improvements through study results
• Create and contribute to team roadmap by synthesizing business priorities, selling partner needs, and industry trends
• Contribute to a team culture of experimentation and innovation

Requirements

• Bachelor's degree or equivalent
• 5+ years of product or program management, product marketing, business development or technology experience
• Experience working across functional teams and senior stakeholders
• Experience in quantitative and qualitative research
• Experience owning/driving roadmap strategy and definition

Qualifications

• Experience in influencing senior leadership through data driven insights
• MBA experience preferred
• Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership
• Experience in areas such as management consulting, internet, technology, retail, consumer goods
• Strong business acumen
• Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations

Preferred Qualifications

• Experience in areas such as management consulting, internet, technology, retail, consumer goods
• Ability to conduct research in Mandarin Chinese
• Excellent written and verbal communication skills in English, with a proven ability to present in a clear and concise manner to a variety of audiences, including senior leadership
• Experience in retail or 3P businesses or B2B research
• Strong business acumen
• Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.