Sr. Product & Customer Experience Insights Manager, Customer Experience and Business Trends

About the role

Amazon Customer Experience and Business Trends is seeking a Sr. Product Manager to understand, evaluate, and drive improved shopping experience for Amazon Consumers. You will design, build, and execute multi-method approaches that will enable you to measure, benchmark, and drive meaningful improvements in retail consumer experiences in North America.

Responsibilities

• Lead complex, timely, and relevant studies to improve customer experience, including scope alignment with business leaders, design, data collection and analysis, recommendations and presenting results to senior leaders.
• Experiment and innovate with autonomous AI agents that orchestrate workflows for evaluation and measurement.
• Collaborate with cross-functional teams including scientists, developers, and product managers.
• Stay current with the latest advancements in retail and agentic commerce.
• Explore potential business opportunities and translate them into concrete hypotheses and analysis requirements.
• Build ongoing relations with stakeholders to understand their challenges and priorities, build roadmap, and drive actions through insights delivery.

About The Team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer.

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience as a product manager or owner

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

Pay

The base salary range for this position is $136,000.00 - $184,100.00 USD annually, depending on location, with additional sign-on payments and restricted stock units (RSUs).

Benefits

Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.

Schedule

Locations: USA, VA, Arlington and USA, WA, Seattle.