Sr. Product & Customer Experience Insights Manager, Customer Experience and Business Trends

About the role

Are you passionate about improving consumer experiences on Amazon and innovating with GenAI and agentic solutions? Amazon Customer Experience and Business Trends is seeking a Sr. Product Manager to understand, evaluate, and drive improved shopping experience for Amazon Consumers. You will design, build, and execute multi-method approaches that will enable you to measure, benchmark, and drive meaningful improvements in retail consumer experiences in North America. You will own workstreams that deliver insights that cut across multiple businesses, product lines, and customer types. You will partner with senior business leaders to deliver timely insights that drive meaningful changes and actionable results.

Responsibilities

• Lead complex, timely, and relevant studies to improve customer experience, including scope alignment with business leaders, design, data collection and analysis, recommendations and presenting results to senior leaders.
• Experiment and innovate with autonomous AI agents that orchestrate workflows for evaluation and measurement.
• Collaborate with cross-functional teams including scientists, developers, and product managers.
• Stay current with the latest advancements in retail and agentic commerce.
• Explore potential business opportunities and translate them into concrete hypotheses and analysis requirements.
• Build ongoing relations with stakeholders to understand their challenges and priorities, build roadmap, and drive actions through insights delivery.

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience as a product manager or owner

Qualifications

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments
• Restricted stock units (RSUs)

Pay

Salary range: $136,000.00 – $184,100.00 USD annually (locations: Arlington, VA and Seattle, WA). Sign-on payments and RSUs are also part of the total compensation package.