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Jobs · Project Management · Washington

Sr. Product & Customer Experience Insights Manager, Customer Experience and Business Trends

Amazon · Seattle, WA · 1 wk ago
Project ManagementFull-time

Are you passionate about improving consumer experiences on Amazon and innovating with GenAI and agentic solutions? Amazon Customer Experience and Business Trends is seeking a Sr. Product Manager to understand, evaluate, and drive improved shopping experiences for Amazon consumers.

About the role

You will design, build, and execute multi-method approaches to measure, benchmark, and drive meaningful improvements in retail consumer experiences in North America. You will own workstreams delivering insights that cut across multiple businesses, product lines, and customer types, partnering with senior business leaders to drive actionable results.

Responsibilities

  • Lead complex, timely studies to improve customer experience, including scope alignment with business leaders, design, data collection and analysis, recommendations, and presenting results to senior leaders.
  • Experiment and innovate with autonomous AI agents that orchestrate workflows for evaluation and measurement.
  • Collaborate with cross-functional teams including scientists, developers, and product managers.
  • Stay current with the latest advancements in retail and agentic commerce.
  • Explore potential business opportunities and translate them into concrete hypotheses and analysis requirements.
  • Build ongoing relationships with stakeholders to understand their challenges and priorities, develop roadmaps, and drive actions through insights delivery.

About the team

Customer Experience and Business Trends (CXBT) is a global organization dedicated to deeply understanding and improving customer experience. We develop products, services, and data-driven solutions for nearly every Amazon business and customer type (e.g., consumers, developers, sellers/brands, investors, streamers, gamers). Our team includes Product Managers, Software Developers, Computer Vision experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Risk Managers, and more.

Requirements

  • 5+ years of product or program management, product marketing, business development, or technology experience.
  • Bachelor's degree or equivalent.
  • Experience with feature delivery and tradeoffs of a product.
  • Experience owning/driving roadmap strategy and definition.
  • Experience with end-to-end product delivery.
  • Experience as a product manager or owner.

Preferred Qualifications

  • Experience influencing senior leadership through data-driven insights.
  • Experience working across functional teams and senior stakeholders.

Pay

Base salary range: $136,000 – $184,100 USD annually (Arlington, VA or Seattle, WA). Your package will include sign-on payments, restricted stock units (RSUs), and comprehensive benefits.

Benefits

  • Health insurance (medical, dental, vision, prescription, basic life & AD&D, with optional supplemental life plans).
  • Employee Assistance Program (EAP) and mental health support.
  • Medical Advice Line and Flexible Spending Accounts.
  • Adoption and surrogacy reimbursement coverage.
  • 401(k) matching.
  • Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.

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