Sr. Product Manager, Customer Experience and Business Trends

Description

Amazon is seeking an experienced Sr. Product Manager based in Seattle, WA for Customer Experience and Business Trends (CXBT). The team focuses on improving customer experience at Amazon globally.

Key job responsibilities

• Own the strategy and long-term plan for a specific customer cohort, working backwards from customer needs to define the roadmap.
• Synthesize experiences and data into insights that influence Amazon leaders to improve their customer-facing solutions for the specific customer cohort.
• Gain a deep understanding of the operating environment, risks, and challenges by liaising with cross-functional groups, including business teams, finance, sales, technology, support, fulfillment, and supply chain.
• Deliver insights and recommendations to senior stakeholders, framing trade-offs and driving decisions.
• Continuously innovate and improve processes, driving simplification and automation across the team.
• Collaborate with internal business partners to ensure project output is leveraged to its fullest extent.
• Contribute to annual planning, goal delivery, and roadmap prioritization.

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience as a product manager or owner
• Experience owning technology products

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders