Sr. Pricing and Contract Analytics Manager

About the role

The Sr. Pricing and Contract Analytics Manager oversees the performance and development of the sales support team, ensuring efficient management of service orders, customer issues, and team inboxes to meet service level agreements. This role involves tracking and analyzing orders, coaching new employees, and resolving escalated issues while fostering a culture of continuous improvement and professional development.

Responsibilities

• Monitor, evaluate and enhance employee performance through feedback and recognition.
• Address and resolve escalated service order and customer issues.
• Ensure team inboxes are managed to meet service level agreements.
• Track and analyze orders, quotes, and renewals.
• Generate and analyze reports as needed.
• Assist with excess workload and provide support where necessary.
• Participate in and contribute to training activities and presentations.
• Coach and mentor new employees for career growth.
• Manage, mentor and develop the sales support team, fostering a culture of continuous improvement and professional development.

Behaviors and Competencies

• Communication: Lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
• Collaboration: Lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
• Performance Management: Design and implement performance management systems, inspire a performance-driven culture, and strategically align performance management with organizational success.
• Presenting: Lead high-stakes presentations, inspire others to improve their presentation skills, and foster a culture of effective communication.
• Problem-Solving: Lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
• Self-Motivation: Lead strategic self-improvement initiatives, inspire others to be self-motivated, and foster a culture of continuous self-improvement.
• Leadership: Lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
• Adaptability: Drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
• Forward Thinking: Lead strategic initiatives aimed at anticipating and addressing future trends or needs, inspire others to think forward, and foster a culture of proactive planning and decision-making.
• Customer Centric Mindset: Lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.

Qualifications

• Completed Bachelor’s Degree or relevant work experience required.
• 3+ years of experience in a similar role.
• 1+ years of management experience preferred.
• Ability to travel 20%.
• Ability to travel to SHI, Partner, and Customer Events.

Skills

• Skilled in creating engaging presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects.
• Expert in understanding customer needs, providing tailored solutions, and building strong, long-term customer relationships through a consultative approach.
• Skilled in strategic planning and implementation.
• Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets.
• Ability to grow existing customer relationships.

Benefits

The estimated annual pay range for this position is $75,000 - $105,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.