Sr. Pricing and Contract Analytics Manager

About the role

The Sr. Pricing and Contract Analytics Manager oversees the performance and development of the sales support team, ensuring efficient management of service orders, customer issues, and team inboxes to meet service level agreements. This role involves tracking and analyzing orders, coaching new employees, and resolving escalated issues while fostering a culture of continuous improvement and professional development.

Responsibilities

• Monitor, evaluate and enhance employee performance through feedback and recognition.
• Address and resolve escalated service order and customer issues.
• Ensure team inboxes are managed to meet service level agreements.
• Track and analyze orders, quotes, and renewals.
• Generate and analyze reports as needed.
• Assist with excess workload and provide support where necessary.
• Participate in and contribute to training activities and presentations.
• Coach and mentor new employees for career growth.
• Manage, mentor and develop the sales support team, fostering a culture of continuous improvement and professional development.

Qualifications

• Skilled in creating engaging presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects.
• Expert in understanding customer needs, providing tailored solutions, and building strong, long-term customer relationships through a consultative approach.
• Skilled in strategic planning and implementation.
• Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets.
• Ability to grow existing customer relationships.

Skills

• Expert in creating engaging presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects.
• Expert in understanding customer needs, providing tailored solutions, and building strong, long-term customer relationships through a consultative approach.
• Expert in strategic planning and implementation.
• Expert in identifying, creating, developing, and managing high-impact sales opportunities and leading a team to achieve and exceed sales targets.
• Expert in growing existing customer relationships.

Benefits

The estimated annual pay range for this position is $75,000 - $105,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.