Sr People Operations Business Partner, Product & Technology

About the role

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry by building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights.

Responsibilities

• Partner closely with leaders and Teammates to drive excellent work relationships, build morale, and increase productivity and retention.
• Lead/work with the entire People team and business teams on special projects as needed to support ACV’s organizational culture and to ensure an exceptional Teammate experience.
• Be a steward of our Teammate experience and role model for ACV’s culture.
• Be a champion for the Teammate Experience in the creation, support and implementation of people initiatives such as total rewards, learning and development, company policies, etc.
• Partner with, and coach business leaders in all areas of performance management.
• Conduct effective, thorough and objective investigations and handle complex Teammate relations issues as necessary.
• Collaborate with others in support and execution of ACV’s safety program, initiatives and practices which are focused on incident prevention and the safety of all Teammates.
• Collaborate with business leaders and Teammates to drive a culture of diversity, equity and inclusion.
• Manage workers' compensation claims including reporting, management and tracking to ensure a best in class process across the organization.
• Ensure Company policies are administered fairly and consistently across the organization.
• Identify, develop and execute best practices, policies and procedures that are aligned to supporting the needs of the business and improving Teammate experience.
• Identify and provide solutions to address areas of opportunity in all areas of People Operations.
• Work with leaders and other members of the People Team to execute effective performance management and career development initiatives (onboarding plans, performance feedback, succession planning, Teammate development/coaching, career pathing).
• Work with the Total Rewards team regarding all areas of Total Rewards (Benefits, Compensation, Equity, Wellness etc.).
• Partner with functional/area leaders to obtain and review regular reporting on achievements to KPIs and data analysis on the state and health of their teams.
• Consult and advise leaders on the organizational design of their teams and departments.
• Ensure compliance with federal, state and local employment laws and regulations.
• Responsible for contributing to the development of others within the People Team - including inside and outside of their immediate work Team.
• Involvement with and/or lead cross-functional projects and initiatives.
• Other duties as assigned.

Requirements

• A People First approach and a commitment to excellence
• BS/BA in a related discipline or equivalent combination of education and experience
• A passion for the mission, vision and values of ACV
• 8+ years of experience in a People/Human Resources and/or related profession
• Thorough knowledge in the areas of employee relations, compensation, compliance, organizational design, benefits and total rewards
• Techically proficient and be able to use GSuite, Microsoft Window products, and have prior working experience using HRIS System(s)
• Excellent organizational and administrative skills, attention to detail and follow up skills
• Strong communication skills and ability to work across multiple locations
• Strong business and People/HR acumen, including strong problem solving skills, critical thinking, analysis and being agile while leading through change
• Excellent project management skills, and the ability to meet deadlines
• Experience in full cycle recruitment process, total rewards programs, employee relations and compliance
• Strong coaching and consulting skills
• Ability to handle multiple priorities and have strong time management skills
• Ability to work independently

Qualifications

• PHR and/or SHRM-CP Certification preferred

Skills

• People First Approach
• Leadership and Management Skills
• Solution Based Approach
• Complex Situation Navigating Experience
• Collaborative Atmosphere Enjoyment
• Teammate Development and Growth Passion
• Collaboration Across Organizational Levels
• Employee Relations Expertise
• Performance Management Proficiency
• Investigation and Handling Complex Issues
• Collaboration with Business Leaders
• Incident Prevention and Safety Practices
• Diversity, Equity, and Inclusion Advocacy
• Workers' Compensation Claims Management
• Policy Administration Fairness and Consistency
• Organizational Design Understanding
• Total Rewards Programs Knowledge
• Full Cycle Recruitment Process Experience
• Employee Relations and Compliance Awareness
• Coaching and Consulting Skills
• Time Management and Priorities Handling
• Independent Work Capabilities

Benefits

Comprehensive benefits offerings for benefits eligible teammates including:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retail planning through the Company’s 401(k)

Pay

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.

Schedule

N/A