Sr. Onboarding Operations Specialist

About us

Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has developed integrated business management technology that, combined with its personalized consulting services, offers exceptional scale and efficiency. Kestra Financial supports independent financial advisors in delivering comprehensive securities and investment advisory services to their clients.

SUMMARY

The Sr. Onboarding Support Specialist (Career Band S3) plays a critical role in supporting new advisor firms as they transition into the Kestra Financial ecosystem. This hybrid role combines significant travel (approximately 65%) to deliver high-touch, in-person onboarding and training experience, along with back-office operational processing (35%) during non-travel windows. The position is ideal for someone who thrives in a client-facing environment, excels in operational accuracy, and brings strong process knowledge to help new advisors onboard efficiently and confidently. The specialist will also collaborate with internal teams to improve onboarding processes and contribute to best practices within the firm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Travel to advisor offices to deliver hands-on operational training and ongoing support.
• Serve as the primary point of contact during onboarding engagements, addressing operational and account setup questions.
• Lead training sessions for advisors and their staff on AdvisorComplete℠, onboarding workflows, and documentation requirements.
• Troubleshoot operational issues, provide real-time solutions, and escalate complex matters as necessary.
• Process new accounts, incoming transfers, direct rollovers, and set up key account features (e.g., SWPs, PIPs, check writing).
• Review and validate paperwork for accuracy and completeness.
• Collaborate with internal teams (Sales Supervision, Trading, Cashiering) to ensure smooth account processing.
• Maintain accurate client records in systems such as LaserFiche and others.
• Address advisor inquiries via phone and email regarding account and transfer statuses.

KNOWLEDGE, SKILLS, AND/OR ABILITIES

• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently in the field with minimal supervision.

EDUCATION AND/OR EXPERIENCE

• A high school diploma or equivalent required.
• A college degree in a related field preferred.
• A minimum of 2 years of experience in financial services or client onboarding roles.

BENEFITS

• Full health, vision, dental.
• 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full-time, permanent employees).