Operations Specialist

What You’ll Do

• Serve as a welcoming point of contact for patient families, caregivers, clinicians, and community partners
• Provide exceptional service while building positive, professional relationships
• Partner with internal teams to enhance the overall patient and caregiver experience
• Support Track and obtain signed Plans of Care (POCs) from physicians and other ordering providers
• Manage physician orders and documentation within myUnity
• Support clinical teams by assembling and submitting initial and re-certification POC packets
• Ensure timely and accurate physician approvals to support continuity of care
• Career Support
• Coordinate daily office operations to maintain an organized, efficient, and professional workspace
• Manage documentation, records, and compliance tracking
• Coordinate logistics for meetings, events, and office activities
• Oversee office supplies, equipment, and facilities needs
• Answer incoming calls, distribute mail, and route messages appropriately
• Process invoices in accordance with branch guidelines
• Provide general administrative support as needed
• Personnel & Staffing Support
• Aid with onboarding, offboarding, and caregiver record maintenance
• Coordinate fingerprinting and compliance requirements
• Maintain accurate, secure caregiver personnel files, including licenses and certifications
• Prepare monthly evaluation and skills reports for leadership
• Serve as a backup for payroll processing when needed

What We’re Looking For

• High school diploma or GED
• Minimum of two (2) years of general office experience
• Strong typing and computer skills
• Proficiency with Microsoft Office
• Preferred qualifications: Advanced Microsoft Excel skills

Skills & Abilities

• Excellent organization, communication, and time-management skills
• Strong attention to detail and follow-through
• Ability to remain calm, professional, and solution-focused in high-pressure situations
• Commitment to confidentiality and professional boundaries
• Effective problem-solving and conflict-resolution abilities

Physical & Work Environment

• Ability to speak, read, write, and understand English
• Sit, stand, walk, bend, reach, and climb stairs as needed
• Occasional lifting up to 25 pounds
• Office-based environment with occasional field visits
• Exposure to varied environments that may include allergens or other conditions

Vaccine Requirement

As an employer participating in Medicare and Medicaid programs, Aveanna Healthcare requires employees to comply with applicable health and vaccination requirements, with exemptions available for approved medical or religious reasons.