Operations Specialist

About the role

The Operations Specialist role supports patient care and operational excellence in our business. This role impacts patient outcomes while driving process improvements and team performance.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Aid in training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Deliver, set up, and educate patients on home medical equipment as needed
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Safely operate company vehicles for equipment delivery
• Perform other duties as assigned

Requirements

• High school diploma, associate’s degree in a related field, or equivalent work experience
• Valid and unrestricted driver’s license
• One (1) year of relevant work experience
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment
• Excellent verbal and written communication skills including analytical, problem-solving, and decision-making abilities with attention to detail
• Proficient computer skills, Microsoft Office, and healthcare systems
• Ability to learn new technologies and navigate multiple systems
• Ability to work independently while following established procedures and directives