Operations Specialist

Responsibilities

• Provide on-site troubleshooting and support for property management needs, including filling vacant positions and assisting with new hires.
• Travel extensively, up to 90% of the time, with extended on-site stays averaging three weeks.
• Conduct assessments of property performance and market conditions to identify areas for improvement.
• Develop and execute action plans based on formal assessments in collaboration with Regional Property Managers (RPMs).
• Submit detailed reports on goals, actions taken, and outcomes upon assignment completion.
• Train and coach on-site staff using job shadowing and hands-on techniques.
• Lead by example in performing on-site office tasks.
• Participate in interviewing, hiring, and training new team members.
• Maintain regular communication with RPMs, VP of Operations, and Director of Leasing and Marketing.
• Support the VP of Operations with ad-hoc projects when not on assignment.
• Build productive relationships with corporate teams and ensure compliance with company policies.
• Oversee the implementation of company policies and ensure consistent adherence across all sites.
• Aid in monitoring property financials and performance metrics to identify improvement opportunities.
• Provide feedback and recommendations to improve operational efficiency and property outcomes.
• Address urgent property issues by working closely with on-site teams to resolve challenges quickly.
• Assist with special projects, property audits, and other operational needs as directed by leadership.

Qualifications

• Sound good so far?
• Bachelor’s degree or equivalent; or five to ten years related experience; or equivalent combination of education and experience.
• Two years regional property manager level experience preferred including prior experience overseeing multiple apartment properties.
• General knowledge of all areas of successful multifamily property management.
• Relevant experience running a property, even better at a university/college.
• Travel up to 90%, including overnight and multi-day trips to multi-state location.
• Certificate or license in property management preferred.
• Experience with RealPage property management software, preferred.
• Thorough knowledge and understanding of federal and state Equal Housing Opportunity laws required.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Experience within a fast paced, target driven environment with strong focus on sales and marketing.
• Be proficient in working with technology and adaptable to online systems.
• Driver’s license required.
• Certificate in Carbon Literacy preferred or willingness to undertake training.

Benefits

• Competitive salary of $78,000 - $82,000 annually.
• Generous benefits package! Including health, dental and vision.
• Company paid STD, LTD and Life insurance.
• 401k + 4% employer matching.
• Three weeks of PTO.
• Paid wellness time.
• Paid volunteer time.
• Paid YuDay Parental Leave.
• 11 paid Holidays.