Operations Specialist

Responsibilities

• Communicate with multiple safety drivers in an energetic and courteous manner
• Accurately track and precisely document progress of runs throughout your shift
• Manage and update info accordingly within the company's Truck Management System
• Set driver schedules based on available assignments which could include weekend and night shifts
• Create and maintain SOP documentation for operations processes
• Troubleshoot and document any issues encountered with the autonomous system
• Report trip issues and logistical discrepancies as needed
• Assist with AV system setup which includes cross-checks through checklist and other required health checks

Requirements

• Willing and able to work flexible shifts & schedules including days, nights and weekends
• Be a motivated individual with the ability to work under high stress situations while using good judgment
• The ability to use critical thinking and problem solving skills
• Strong understanding of how to properly troubleshoot problems while using various Operating systems
• Knowledge in Google Office such as spreadsheets, docs, drive, etc.
• Excellent organizational skills and the ability to prioritize and multitask
• Previous experience in a call center or similar environment preferred

Qualifications

Competitive compensation package including equity and bonuses

Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits)

Accrued PTO and generous parental leave policies

Long Term Disability, Short Term Disability, Life Insurance

Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health

Fidelity 401(k)

Variety of incentive programs (referral bonuses, patent bonuses, etc.)

Benefits

Commute, FSA, Dependent Care FSA, HSA

Pay

Competitive salary commensurate with experience

Schedule

Flexible schedule including days, nights, and weekends