Operations Manager
Job Summary
The Operations Manager oversees branch operations, ensuring efficiency, safety, and compliance with company policies. This role drives continuous improvement, fosters collaboration, and supports excellent customer service.
Duties And Responsibilities
Process Improvement and Efficiency: Analyze operational processes, identify inefficiencies, and implement changes.
Team Leadership and Development: Supervise, train, and develop staff; conduct performance evaluations; foster a positive work environment; address team issues promptly.
Forecasting and Labor Management: Execute labor planners, monitor expenses, allocate resources, ensure branch operates within forecasted hours/dollars/percents to meet financial targets.
Procurement and Inventory Management: Source products, manage inventory, track equipment, facilitate preventive maintenance, ensure timely vendor deliveries.
Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce safety standards, identify risks, implement mitigation strategies, execute compliance processes, conduct audits, maintain safety documentation.
Reporting and Performance Metrics: Track KPIs, report operational challenges to Branch Manager, use company systems for data-driven decisions and continuous improvement.
Customer Service, Satisfaction, and Jobsite Quality: Ensure high customer satisfaction and jobsite quality, address issues, implement processes to improve customer experience.
Project Management: Lead and coordinate operational projects, ensure work is delivered on time, within scope, and aligned with branch growth and operational goals.
Resource Planning: Oversee staffing, equipment, and technology allocation; plan for future resource requirements; ensure sufficient capacity to meet demand.
Collaboration and Communication: Partner with internal departments and external vendors/clients to support smooth operations; communicate operational excellence strategies.
Education And Experience
Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry.
Minimum 7 years of experience in the construction or landscaping industry.
Minimum 2-3 years of management experience within the landscape or service industry.
Qualified Applicator License (Pesticide or Fertilizer) preferred.
Skills
Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
Effective written and oral communication skills.
Ability to create and foster a team-oriented environment.
Physical Demands/Requirements
Ability to walk, bend, twist, carry up to 50lbs.
Traverse uneven surfaces on job sites for quality checks and inspections.
Able to maintain required medications for allergic reactions.
Able to travel within the branch territory to visit designated client properties.
Work Environment
Field-based role; regular office work.
Benefits
Medical, dental, and vision insurance.
Ancillary and voluntary products.
401k savings plan with employer contributions.
6 to 9 company paid holidays per year.
Paid time off for vacation and/or sick leave.
Tuition reimbursement.
Potential variable pay opportunities based on position and performance.