Sr Manager OPTN Membership

About the role

For our client, we are seeking a Sr Manager OPTN Membership to join the team of a leader in the Information Technology space. This role will lead membership operations, tracking, and application processing functions that support a complex healthcare-related program environment. The ideal candidate will drive process consistency, secure data handling, and accurate reporting while partnering closely with external stakeholders and internal teams. This position also plays a key role in strengthening operational controls, supporting committee reviews, and improving the systems and workflows that keep membership administration running effectively.

Location

Remote — US-based candidates only; no visa sponsorship available.

Pay

$127,500 – $172,500 annually.

Responsibilities

• Oversee implementation and maintenance of membership tracking tools.
• Lead development and execution of the Membership Tracking Plan.
• Collaborate with government stakeholders and contractors for data alignment.
• Evaluate and recommend updates to tracking metrics for operational insights.
• Provide access to tracking systems and documentation for stakeholders.
• Guide development of the Membership Criteria Management Plan.
• Facilitate membership criteria reviews with committees.
• Manage the full lifecycle of membership application processing.
• Implement secure workflows for application document transmission.
• Track application outcomes and provide structured reporting.
• Establish standardized processes for membership management.
• Supervise teams responsible for membership tracking and application processing.
• Monitor performance metrics and drive continuous improvements.
• Ensure regular analysis and reporting of membership data.
• Maintain secure documentation systems for audit readiness.

Qualifications

• Bachelor's degree in Public Health, Healthcare Administration, Nonprofit Management, Business Administration, or a related field; Master's preferred.
• 10+ years of experience in membership services, customer service, health policy and management, or consulting.
• Strong background in healthcare, membership management, or regulatory environments.
• Proven ability to supervise and inspire teams for operational excellence.
• Expertise in analyzing data trends and compliance reports.
• Exceptional written and verbal communication skills for relationship building.
• Experience managing membership database systems with a focus on data security.

Benefits

• Variety of medical plan options, including Health Savings Accounts.
• Dental and vision plan options.
• 401(k) plan with company match.
• Flexible work weeks and paid time off plans.
• Short- and long-term disability benefits.
• Life and accident insurance options.
• Regular reviews of the benefits package to ensure competitiveness.