Sr Account Manager

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year. Our industry is growing and demand is high, offering plenty of opportunities to grow and develop in your career.

About the role

This Account Manager plays an integral role within CHG’s Enterprise Client Solutions team, overseeing day-to-day interactions and workflow with existing client accounts. The role focuses on fostering strong internal and external relationships to ensure long-term growth and success for CHG and our clients. Success requires industry knowledge, business analytic skills, operational excellence, tactical execution, and the ability to facilitate client-facing meetings.

Responsibilities

• Manage day-to-day workflow on healthcare staffing needs between clients and CHG.
• Manage client relationships to ensure their satisfaction, as measured through Net Promoter Score, and that all their needs are met.
• Identify growth opportunities within assigned client accounts, such as new specialties or worksite expansion, leveraging data to identify gaps and/or improve processes.
• Use CHG technologies, such as CHG Connect, daily to conduct staffing workflow functions.
• Collaborate across CHG brand teams around jobs and presentations to drive NDA.
• Promote the value of CHG, its brands, and value-added services in professional settings.
• Understand and leverage key business intelligence reports to monitor account and specialty trends, gaps, risks, and growth opportunities.
• Create, interpret, and present various reports and presentations to internal and external clients.
• Perform primary point of contact related research, data, and slide deck presentations with minimal guidance.
• Solve problems by leveraging cross-functional and brand teams while maintaining strong relationships.
• Maintain client source of truth information used across CHG, its brands, and partner teams.
• Ensure CHG adheres to client contracts according to existing procedures.
• Facilitate calls and meetings, both internally and with clients.
• Provide insights regarding business decisions about client contracts, amendments, and process improvement.
• Exceed customer expectations by deeply understanding and addressing their needs.
• Leverage CHG’s offerings and value-adds to build new relationships across clients’ recruitment teams and other departments.
• Drive effective communication with sales and business partners to maximize deliverability, grow market share, and exceed sales goals.
• Contribute to a positive culture that fosters continuous process improvement and best practices.
• Hold yourself accountable for meeting commitments and delivering results.
• Embody and live CHG’s Core Values.

Requirements

• Strong ability to listen and inquire deeply into customer needs and expectations.
• Ability to ask valuable questions and seek out others’ perspectives.
• Ability to apply knowledge of the industry to advance CHG’s goals.
• Ability to work independently with little supervision.
• Ability to collaborate and drive results within a team environment.
• Ability to negotiate with and influence key stakeholders both internally and externally.
• Strong written and verbal communication skills.
• Strong proficiency with the entire Microsoft Office Suite, familiarity with Salesforce and various database programs, with a dedication to accuracy and attention to detail.
• Comfortable with client-facing presentations and public speaking in a highly professional environment.
• Ability to create, process, and present large amounts of documentation and business analytics.
• Excellent organizational and prioritization skills due to high-level multi-tasking requirements.
• Ability to travel quarterly to showcase CHG business proposals, analytics, and core values.

Qualifications

• College-level education or equivalent work experience.
• 3 years of experience with business analytics and client-facing presentations.
• High-level experience with building business relationships.

Preferred Skills

• Work experience in healthcare or staffing industries with knowledge of medical terminology.

Pay

For this position, we offer a pay range of $60,000 – $250,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level, and experience. Sales positions receive total target compensation (TTC = base + commission + bonus), while non-sales positions have a base salary and short-term incentives through various bonus plans.

Benefits

• 401(k) retirement plan with company match.
• Traditional healthcare benefits, including medical and dental coverage, onsite health centers, and corporate wellness programs.
• Free behavioral health appointments.
• Flexible work schedules, including work-from-home options.
• Recognition programs with rewards including trips, cash, and paid time off.
• Family-friendly benefits, including paid parental leave, fertility coverage, adoption assistance, and marriage counseling.
• Tailored training resources, including free LinkedIn Learning courses.
• Volunteer time off and employee-driven matching grants.
• Tuition reimbursement programs.