Sr Account Manager

Job Summary

The Senior Account Manager owns the strategy and performance of our Industrial vertical, driving sustainable revenue growth through long-term customer partnerships. This role is responsible for identifying and developing high-value opportunities, engaging senior-level stakeholders and influencers, and expanding the company’s presence within assigned national accounts.

Essential Duties And Responsibilities

• Deliver sales targets for assigned accounts, with direct accountability for meeting and exceeding quarterly and annual revenue and profitability targets
• Build and direct Industry strategy using market data and sales analytics to prioritize customers, guide engagement plans, and respond to evolving market dynamics
• Maximize account revenue by increasing penetration, expanding contacts, and identifying and developing new opportunities aligned to sales goals & strategy
• Develop and execute proactive account plans, including sales strategies, promotions, product placement, and coordinated customer engagement
• Lead account penetration planning in partnership with Jr Sales roles and sales leadership, including regular business reviews to track progress and results
• Own sales forecasting for assigned accounts, ensuring S&OP teams have timely, accurate inputs to support demand planning and supply alignment
• Serve as the primary liaison between customers and internal teams, representing the company at customer meetings and industry events as needed

Job Requirements

• Identify customer and market opportunities, contributing new product & portfolio insights to support growth strategy
• Maintain strong awareness of market trends and competitive dynamics
• Own sales activity and performance reporting, ensuring accurate pipeline visibility
• Proactively manage and resolve customer issues, escalating as needed to protect relationships and revenue
• Travel required (30-50%) depending on business needs and seasonality
• Perform other duties as assigned

Skills And Abilities Required

• Demonstrated success in new business development, account management, and territory sales within B2B environments
• Demonstrated ability to manage and grow large established customer accounts through strong relationship building and strategic engagement
• Highly organized, self-motivated, and effective at long-term planning and prioritization skills
• Strong analytical and forecasting capabilities
• Clear, confident communicator with strong presentation and written/verbal communication skills
• Solutions-oriented problem solver with a results-driven mindset

Education And Experience Required

• Bachelor’s Degree in business or related field
• 5-7 years’ sales experience, including at least 3-5 years in outside sales
• B2B experience selling into industrial accounts such as Grainger, Home Depot, HD Supply, Uline, or similar
• Computer Equipment and Level of Software Requirements: Intermediate PowerPoint, Intermediate Excel, Outlook
• Experience using CRM (Salesforce preferred) and ERP systems (Sage preferred) to review customer and product data

Physical Demands

• Must be able to travel to customers and prospect locations regularly
• Some lifting and assembly for product samples at tradeshows
• Must be able to stand for extended periods of time (tradeshows)

Work Environment

Usual office working conditions