Sr Account Manager

This position is remote-based within the Central Region (TX, LA, ND, SD, NE, OK, KS, IA, IL, WI, MO, IN, OH, MI) and requires up to 75% travel. Candidates must be located near an airport.

About the role

The Senior Account Manager will deliver against net revenue targets (renewal and upsell) across ViaPath’s growth product categories for existing accounts.

Responsibilities

• Develop and maintain assigned client, customer, and partner relationships.
• Coordinate Buyer / Channel Partner activities and handle client communications, responding thoughtfully, strategically, and in a timely manner.
• Educate clients, customers, and partners on ViaPath products and services to identify growth opportunities.
• Support the RFP/RFI process using in-depth knowledge of clients, customers, and partners, collaborating with cross-functional teams.
• Manage, document, and forecast a pipeline of opportunities to drive retention and growth of existing and new business.
• Conduct client and customer success activities to retain and build business, including communicating service requirements.
• Coordinate tradeshow activities.
• Develop and report monthly sales activity documentation (Sales Plays, Account Health, Financial Performance, etc.).
• Document quotes and other sales activities in SalesForce.
• Coordinate with internal and external stakeholders to maintain transparency and effective communication.
• Anticipate problems, assess and mitigate risks, and proactively provide solutions.
• Prepare client and team meeting agendas and lead meetings.
• Maintain minimum weekly/daily metrics and ensure quota is met consistently.
• Develop and deliver client reports as needed.
• Understand the changing business and technology needs of customers and potential customers.
• Partner with Field Services teams to ensure overall account satisfaction.

Requirements

• Bachelor’s degree in Sales, Business Management, or related field preferred; 4 years of experience required in lieu of degree.
• 5-8 years of client service, client management, sales, or corrections experience working with ViaPath products.
• Demonstrated ability to develop multi-threaded relationships with clients and a proven track record of high customer satisfaction.
• Ability to lead a team of professionals at various career levels to drive strategic account growth.
• Ability to manage multiple accounts and varied customer contacts.
• Proven ability to upsell at existing accounts.
• Strong communicator and collaborator, recognized by others for these skills.
• Polished and seasoned presenter, relatable with the ability to adapt to different environments.
• Experience in servicing, supporting, or selling relationship-based services in industries with long sales cycles and frequent interaction with government entities is preferred.
• Driven individual with the ability to work independently in a competitive marketplace.
• Technical background or ability to acquire technical knowledge to explain solutions to non-technical customers.
• Experience with Salesforce.com or similar CRM applications.
• Ability to travel up to 75% monthly.

Benefits

Eligible full-time employees have access to a comprehensive benefits package:

• Medical, Dental & Vision Insurance – Multiple plan options.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer contribution to HSA for eligible medical plans; healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Includes vacation and sick time.
• Company Holidays.
• Retirement Plan (401(k)) – Traditional and Roth options with employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change.