Sr. Manager, Debit Horizontal Management (Hybrid)

Overview

Capital One's Enterprise Payments (EP) Debit Operations team, within the Retail Bank, is looking for a proactive Senior Manager to head the Debit Horizontal Management function. This role involves creating a comprehensive oversight framework for Debit payment types, encompassing strategy, operations, and risk management. By defining accountabilities across the ecosystem, acting as a strategic advisor, and monitoring end-to-end risks and controls, our team ensures a robust Debit framework.

Key Responsibilities

• Leadership: A successful track record of leading dynamic teams. Fostering a culture of empowerment by providing clarity, trust, and support with clear direction, and accountability to deliver strong outcomes.

• Enterprise Partnerships: Collaborate with ecosystem partners (Advisors, Operations, Initiation) on routines and lead insightful discussions with leadership.

• Leveraging problem-solving and influencing skills to collaborate across teams and develop resolution to Debit-related events.

• Operational Excellence: Drive disciplined execution and continuous improvement across processes, controls, and operational practices to deliver consistent outcomes.

• Process Improvement: Identify opportunities to streamline current monitoring processes.

• Relationship Management: Proven ability to manage and influence third-party relationships with sound judgment and persistent drive.

• Risk Management: Ensure Debit payment issues are identified and documented, with a focus on escalating major risk to Senior Management when necessary.

Qualifications

• Basic Qualifications:

  • Bachelor’s Degree or Military Experience
  • At least 3 years of People Management experience
  • At least 5 years of Process Management experience
  • At least 3 years of experience supporting, partnering and interacting with internal and external business clients

• Preferred Qualifications:

  • Master’s Degree
  • At least 5 years experience with multiple payment types
  • At least 5 years of experience in risk, compliance or audit
  • At least 6 years of Process Management experience leading cross-functional programs