Sr. Manager, Debit Horizontal Management (Hybrid)
About the role
The Enterprise Payments (EP) Debit Operations team within the Retail Bank is seeking a proactive Senior Manager to lead the Debit Horizontal Management function. This role encompasses strategy, operations, and risk management, ensuring a robust Debit framework.
Responsibilities
Ledesign and implementation of governance and strategic management across all Debit payment channels.
Deliver impactful results that refine Capital One's Debit strategies.
Advance the well-managed agenda, prepare the organization for growth, and utilize technology to streamline initiatives, mitigate risks, and enhance customer and associate experiences.
Lead dynamic teams, fostering a culture of empowerment by providing clarity, trust, and support.
Collaborate with ecosystem partners (Advisors, Operations, Initiation) on routines and lead insightful discussions with leadership.
Leverage problem-solving and influencing skills to collaborate across teams and develop resolution to Debit-related events.
Drive disciplined execution and continuous improvement across processes, controls, and operational practices to deliver consistent outcomes.
Identify opportunities to streamline current monitoring processes.
Manage and influence third-party relationships with sound judgment and persistent drive.
Ensure Debit payment issues are identified and documented, with a focus on escalating major risk to Senior Management when necessary.
Qualifications
Bachelor’s Degree or Military Experience
At least 3 years of People Management experience
At least 5 years of Process Management experience
At least 3 years of experience supporting, partnering and interacting with internal and external business clients
Preferred Qualifications
Master’s Degree
At least 5 years experience with multiple payment types
At least 5 years of experience in risk, compliance or audit
At least 6 years of Process Management experience leading cross functional programs
Pay
Salaries for this role vary by location, ranging from $149,000 - $187,100 annually.
Schedule
This role is Hybrid, requiring 3 days per week in-office and the remaining 2 days working remotely.