Process Manager, Enterprise Payments (Debit) - Hybrid

About the role

The Enterprise Payments Debit team manages the complex ecosystem of suppliers, systems, and processes that put our Debit and ATM cards in the hands of our customers and ensure that every dip, tap, swipe, or online transaction gets processed quickly and securely. Enterprise Payments also ensures that every transaction exception gets resolved and manages the daily movement of tens of millions of dollars to fund our customer transactions and ensure that all parties in the payment chain are made whole.

Our Enterprise Payments Debit team is dedicated to rigorous process optimization, proactive risk management, and strategic knowledge management. We need an expert to drive these pillars, ensuring we navigate the dynamic payments landscape with precision and maintain high standards for operational change.

Responsibilities

• Accountable for the successful end-to-end coordination and implementation of quarterly Debit network releases
• Partner with networks to ensure timely receipt of quarterly network release requirements
• Facilitate deep dive sessions with networks and Capital One stakeholders to assess business and technical impacts and formulate a perspective on desired implementation of mandated and optional release components
• Coordinate discussions between Capital One and Debit Processor to align release intent and establish development, test, and production validation scope and schedule
• Establish cadence and format for regular stakeholder interactions throughout the release cycle to ensure identification of critical needs/dependencies and that progress, risks, and issues are communicated clearly and in a timely manner
• Act as point of escalation for Network Release issues and effectively navigate the processor and network relationships and resources to quickly solve problems
• Create a robust approval process for each release
• Ensure coordination of sufficient and timely release testing
• Ensure coordination of sufficient and timely post production validation for each release
• Lead process design and analysis projects in concert with internal and external stakeholders
• Build strong relationships with the Processor and network counterparts and internal Debit business, operations, Fraud, product and tech stakeholders
• Identify trends that have negative impact on operations and partner with vendors to proactively address problems and improve process

Qualifications

• Professional experience interacting with payment networks in a debit card or credit card processing environments

Basic Qualifications

• High school diploma, GED or equivalent certification
• At least 3 years of project or process management experience
• At least 4 years of release management experience
• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications

• Bachelor’s Degree or Military experience
• At least 5 years of experience in process or project management
• At least 1 year of experience in payment network management or debit card transaction processing
• At least 4 years of experience coordinating with external stakeholders
• At least 2 years of experience utilizing Generative AI tools
• PMP, Lean, Six Sigma, or Agile certification

Pay

McLean, VA: $134,400 – $153,300

Richmond, VA: $122,100 – $139,400

Wilmington, DE: $122,100 – $139,400

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Schedule

Hybrid: 3 days per week in office, remainder virtual.