Sr. Manager, Payments Governance Advisory (Hybrid)

We are seeking a dynamic Senior Manager leader to define and implement the future of payments governance and risk management, providing stronger oversight across the enterprise. The Enterprise Payments Governance and Oversight team sits within the Enterprise Payments organization in the Retail Bank and is responsible for the governance and oversight of end-to-end core payments functions for all payment types, including monitoring.

About the role

In this role, you will be at the forefront of payments, working across Lines of Business to consult and provide solutions on how they can remediate some of the biggest payments-related challenges while enabling business objectives. You will work closely with key stakeholders to ensure a dynamic and well-managed payments ecosystem, collaborating with colleagues in 2nd line Compliance, First line Risk Offices, and lines of businesses to define risk levels, procedures, and structures that align with best-practice governance frameworks.

As the Senior Manager of Enterprise Payments Governance Advisory, you will spearhead a critical team transformation, evolving the function from a reactive risk advisory service into a proactive, forward-thinking strategic partnership model. You will lead a high-performing team of advisors, empowering them to move beyond traditional oversight to provide anticipatory, value-added solutions that enable well-managed business growth. By leveraging deep expertise in global payment rails and a visionary understanding of emerging regulatory requirements, you will ensure our governance framework not only protects the enterprise but also serves as a catalyst for innovation in a rapidly changing payments ecosystem.

Responsibilities

• Lead a team of governance advisors to support enterprise-wide payment risk management across business objectives.
• Partner with stakeholders across Lines of Business, Operations, Product, Technology, and Risk Offices to advise on integrating payment risk management across new products, use cases, and critical initiatives.
• Provide expertise and thought leadership on evolving payments trends, including competitive, technological, regulatory, and industry perspectives.
• Identify payment risk-related trends and drive insights on the health of payment types, identifying opportunities for risk mitigation.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 3 years of experience in risk management, audit, or governance.
• At least 4 years of experience working in the financial industry.
• At least 5 years of experience supporting, partnering, and interacting with internal and external stakeholders.
• At least 3 years of people leadership experience.

Preferred Qualifications

• Master’s degree.
• At least 5 years of experience in risk management.
• At least 5 years of project management experience leading cross-functional projects and programs.
• At least 6 years of experience managing senior stakeholders.
• At least 3 years of experience working in payments.
• At least 5 years of people leadership experience.
• At least 3 years of process management experience.
• Accredited Payments Risk Professional (APRP) certification.

Ideal Candidate

• Visionary leader capable of driving organizational change and shifting team mindsets toward proactive partnership.
• Subject matter expert with deep knowledge of evolving payments industry trends, technologies, and global regulatory landscapes.
• Strategic influencer with the ability to navigate complex organizational structures and build consensus at the highest levels of leadership.
• Proactive risk manager who anticipates challenges and provides strategic, consultative solutions to internal LOB partners.
• Ability to manage a team, balancing the delivery of existing routines with opportunities to drive strategic long-term value through internal consulting.
• Excellent analytical, problem-solving, and project management skills.

Schedule

This role is Hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• McLean, VA: $177,700 - $202,800 for Sr. Risk Manager
• Richmond, VA: $161,500 - $184,300 for Sr. Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.

Location: West Creek 5 (Richmond, VA) or Center 2 (McLean, VA).