Sr. Manager, Channel Strategy

About the role

Pizza Hut is evolving how millions of guests around the world discover, order, and experience our brand across digital and physical channels. Operating in more than 100 countries with nearly 20,000 restaurants, we sit at the intersection of ecommerce, marketplaces, loyalty, and brick-and-mortar retail—creating one of the most dynamic omnichannel ecosystems in the industry.

Responsibilities

• Help Shape Global Channel Growth Strategy
• Support the development of Pizza Hut’s omnichannel growth strategy across owned, marketplace, and physical channels
• Help define how channels work together across acquisition, conversion, and retention
• Translate strategy into clear, actionable playbooks and growth frameworks for markets around the world
• Identify opportunities to improve channel effectiveness, customer experience, and commercial performance
• Co-Lead Marketplace (3P) Growth Initiatives
• Help shape Pizza Hut’s strategy across aggregator and marketplace platforms globally
• Partner with markets to unlock growth opportunities and improve marketplace performance
• Monitor competitive dynamics and emerging marketplace trends across regions
• Drive Commercial & Channel Performance Thinking
• Support development of channel economics frameworks across owned and third-party channels
• Analyze trade-offs across profitability, incrementality, customer acquisition, and long-term value
• Partner with Finance, Analytics, and market teams to identify growth opportunities and improve decision-making
• Build Scalable Playbooks & Best Practices
• Create practical, scalable guidance that markets can adapt locally
• Partner with teams to develop merchandising, conversion, and guest experience best practices
• Identify opportunities to scale successful ideas and innovations across regions
• Lead Through Collaboration & Influence
• Partner closely with teams across Omnichannel, Brand, Operations, Finance, Analytics, and Digital & Technology
• Work across highly matrixed global and regional organizations
• Influence teams and stakeholders through strong strategic thinking, storytelling, and commercial acumen
• Bring structure and momentum to high-priority initiatives and evolving business opportunities

Requirements

8+ years of experience in ecommerce, marketplaces, digital commerce, omnichannel, consulting, or related strategy roles

Strong understanding of digital commerce, customer behavior, and growth strategy

Commercial mindset with strong analytical and problem-solving skills

Comfortable operating in fast-moving and evolving environments

Strong communication and stakeholder management skills

Passion for customer experience, commerce innovation, and growth

Bonus Points For:

• QSR or multi-unit retail experience
• Global or multi-market experience
• Experience working across both owned and third-party commerce ecosystems
• Familiarity with marketplaces, delivery platforms, loyalty, or digital merchandising

Qualifications

Master’s degree in Business Administration, Marketing, Economics, or a related field

Proven track record of driving growth and optimizing channel performance

Experience in defining and implementing growth strategies across multiple channels

Ability to simplify complex ideas into actionable recommendations

Strong analytical and problem-solving skills

Experience working in a fast-paced, dynamic environment

Excellent communication and stakeholder management skills

Passion for customer experience, commerce innovation, and growth

Skills

• Strategic thinking
• Market analysis and competitive intelligence
• Customer behavior and preference research
• Channel economics and profitability analysis
• Merchandising and product placement
• Customer experience and loyalty programs
• Marketplace and third-party platform management
• Analytics and data-driven decision making
• Collaboration and influence

Benefits

Flexible work arrangements

Competitive salary range: $142,500 to $150,840 annually + bonus eligibility

Health insurance

Retirement plans

Employee assistance programs

Professional development and training opportunities

Flexible spending accounts

Generous paid time off

Discounts on Pizza Hut products

Company-sponsored events and activities

Opportunities for advancement and leadership development

Committed to fostering an inclusive, diverse culture

Equal opportunity employer