Sr. Manager, Billing Operations

Position Summary

The Senior Manager, Billing Operations, is a key leadership role responsible for overseeing and optimizing billing processes across multiple functional teams.

Organizational Context

• Matter Information Department - responsible for accurate intake and management of matter and client-level billing data. Includes eBilling vendor management and setup.
• Billing Compliance Department - responsible for establishing and maintaining rate structures and timekeeper submissions.
• Operations and Reporting - responsible for operational workflows, performance analytics, and leadership reporting.
• Vendor Relationships - with a dual focus on managing external vendor partnerships and overseeing rejection resolution processes.

Key Responsibilities

• Leadership & People Management:
• Lead, mentor, and develop a multi-level team of managers, analysts, specialists, and coordinators across billing compliance, rejections, and operations functions.
• Set clear performance expectations, conduct regular 1:1s and performance reviews, and foster a culture of accountability and continuous improvement.
• Drive employee engagement, retention, and professional development across all direct and indirect reports.
• Billing Operations & Compliance:
• Oversee end-to-end billing operations, ensuring accuracy, timeliness, and compliance with regulatory and organizational standards.
• Ensure matters are set up accurately and timely in the billing systems.
• Establish client onboarding procedures and accurate setup in all systems.
• Provide strategic direction to the Billing Compliance team and Matter Information Team, ensuring adherence to all applicable billing guidelines.
• Monitor key performance metrics related to billing accuracy, rejection rates, and implement corrective action plans as needed.
• Ensure all billing practices align with company policies outside council guidelines.
• Rejection Management:
• Oversee the Rejection Specialists teams to ensure timely and accurate resolution of rejected invoices.
• Analyze rejections, identify root causes, and partner with the Billing Department, Attorneys, and Practice Assistants to implement sustainable process improvements.
• Establish and maintain workflows that minimize rejected invoices and maximize revenue recovery.
• Reporting & Analytics:
• Partner with the direct report and BA to develop and maintain control reports and reporting tools that provide actionable insights for leadership.
• Present operational metrics, trends, and strategic recommendations to the Director, Financial Operations, and senior leadership.
• Leverage data to identify opportunities for process optimization, cost reduction, and revenue enhancement.
• Strategy & Cross-Functional Collaboration:
• Serve as a key liaison between Billing Operations and other departments, including Billing, Finance, Compliance, IT, Attorneys, and Practice Assistants.
• Support the Director, Financial Operations, in executing departmental strategy, driving change initiatives, and scaling operational capabilities.
• Lead or contribute to special projects, including technology implementations, process redesigns, and compliance audits.

Requirements

• A bachelor's degree in Accounting, Finance, or Business Administration.
• 7+ years of progressive experience in billing team management with a strong track record of leading and scaling billing operations.
• Background in Matter set up and client onboarding with a focus on eBilled matters.
• Experience in the legal industry, with familiarity with legal billing standards, practices, and client requirements.
• Hands-on experience with Aderant, BillBlast, and Intapp billing platforms.
• Experience navigating and managing vendor billing websites and external billing portals.
• Strong analytical skills with the ability to interpret data, identify trends, and translate findings into operational improvements.
• Excellent communication, presentation, and stakeholder management skills.

Skills and Competencies

• Strategic Thinking
• Operational Excellence
• People Development & Leadership
• Data-Driven Decision Making
• Cross-Functional Collaboration
• Change Management
• Accountability & Results Orientation

Benefits

In accordance with various state and federal laws, the expected salary range for this position is provided above. The application deadline for this position is December 31, 2026. Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.

Contact Information

If you have questions, please e-mail Libby Naikelis at elizabeth.naikelis@ogletree.com with “Sr. Manager, Billing Operations" in the subject line. Please note, applications submitted via e-mail will not be considered.

Firm Overview

Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Best Law Firms® has named Ogletree Deakins a “Law Firm of the Year” for 14 consecutive years. In the 2025 edition, the publication named Ogletree Deakins its “Law Firm of the Year” in the Litigation – Labor and Employment category. Ogletree Deakins has more than 1,100 attorneys located in 60 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S. We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments. Equal Opportunity Employer.