Sr. Billing Operations Specialist

Key Responsibilities

• Manage the full billing lifecycle for client accounts, ensuring accurate and timely invoicing based on contractual agreements, vendor charges, service activity, and approved pricing structures.
• Review and reconcile third-party vendor invoices to validate billable expenses, labor costs, service volumes, and client-specific allocations prior to invoicing customers.
• Prepare, audit, and distribute high-volume customer invoices while ensuring all supporting documentation and approvals are properly maintained.
• Partner closely with Operations, Client Services, and Accounting teams to investigate and resolve billing discrepancies, pricing questions, invoice disputes, and client inquiries.
• Monitor accounts receivable activity, support collections efforts, and work directly with customers to resolve outstanding balances, remittance questions, and payment delays.
• Track and manage billing exceptions, credit memos, invoice adjustments, and dispute resolution through completion.
• Maintain customer master data, billing profiles, invoice delivery preferences, contract terms, purchase order requirements, and pricing schedules within the ERP system.
• Prepare and analyze billing and collections metrics, including invoice accuracy, billing cycle times, dispute aging, DSO trends, collections performance, and cash application reporting.
• Aid in month-end close activities by ensuring billing, receivables, accruals, and related reconciliations are completed accurately and on schedule.
• Identify opportunities to improve billing workflows, reporting capabilities, automation, and internal controls across the order-to-cash process.
• Assist with ERP optimization initiatives, process documentation, and ongoing finance transformation projects.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• 5+ years of experience in billing operations, accounts receivable, collections, order-to-cash, or finance operations roles.
• Experience working within a managed services, staffing, outsourced services, professional services, logistics, facilities management, or similar service-based business model strongly preferred.
• Demonstrated experience managing complex customer billing tied to third-party vendor costs, labor-based services, or contract-driven invoicing.
• Strong understanding of accounts receivable, collections, cash application, dispute resolution, and billing controls.
• Experience working with NetSuite, Microsoft Dynamics, SAP, Oracle, or other ERP systems.
• Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Exceptional organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Strong communication and customer service skills with the ability to interact effectively with both internal stakeholders and external clients.