Senior Manager, Billing Operations

About the role

The Senior Manager of Billing Operations owns the quote-to-cash billing lifecycle for Tekmetric's SaaS subscription and revenue streams — from signed contract to cash collection to handoff to Accounting. This is a senior-level role that will build the function from the ground up, partnering closely with Sales, Customer Success, and Accounting to ensure every dollar is invoiced accurately, collected efficiently, and recognized correctly all while supporting a positive customer experience.

Responsibilities

• Own the full order-to-cash lifecycle across SaaS subscriptions from invoice generation through cash collection and GL handoff
• Administer and optimize the billing platform (configuration, rate tables, product catalog, CRM/ERP integration) and serve as the internal subject matter expert
• Manage the collections and dunning strategy including dunning logic, escalation thresholds, aging AR, and involuntary churn reduction
• Create and own Deal Desk on non-standard billing structures evaluating feasibility before signature, maintain the Billing Playbook, and train Sales on billing capabilities and constraints
• Own the billing-to-Accounting handoff at month-end close to ensure accuracy of data flowing into revenue recognition and resolve billing exceptions before timely close
• Build and maintain a billing operations KPI dashboard: invoicing accuracy, DSO, collection rate, failed payment rate, and dispute resolution time
• Lead any billing system migration or upgrade projects, including vendor evaluation and implementation oversight
• Build and develop the Billing Operations team as transaction volume and complexity scale with the business
• Partner cross-functionally with Sales, Customer Success, Accounting, Engineering, and FP&A to resolve billing issues and support operational alignment

Requirements

• Progressive experience in billing operations, order-to-cash, or revenue operations with at least 3 years in a management or leadership role
• Hands-on experience managing subscription billing at a SaaS company including billing cycles, proration, mid-term changes, and renewal workflows
• Familiarity with embedded payments or payment processing operations
• Experience owning or closely managing a billing platform (Chargebee, Stripe Billing, or equivalent) and its integration to an ERP
• Working understanding of ASC 606 as it relates to billing configuration and able to partner with Accounting on revenue recognition without requiring translation
• Demonstrated ability to build processes, playbooks, and reporting frameworks from scratch in a high-growth environment
• Experience at a venture or PE-backed company preferred — familiar with reporting cadence and monthly close discipline
• CPA or accounting background is a plus; candidates who can navigate accounting conversations independently are strongly preferred
• Strong cross-functional communicator — comfortable partnering with GTM, CS, R&D, FP&A, and Accounting as a peer and pushing back constructively when needed
• SMB-focused SaaS experience is a meaningful differentiator

Qualifications

• BS/BA degree in Business Administration, Finance, Accounting, or related field
• Proven track record of success in a similar role
• Ability to manage multiple priorities and deadlines effectively
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Skills

• Strong knowledge of billing systems and processes
• Experience with SaaS billing and subscription management
• Understanding of revenue recognition standards (ASC 606)
• Proficiency in Microsoft Office Suite
• Ability to analyze data and drive improvements

Benefits

• Competitive base salaries that reflect your value
• Generous Paid Time Off
• Paid maternity, parental bonding, and medical leave
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage
• Free, confidential counseling through BetterHelp
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Wellness on your terms: up to $60/month toward fitness, mental health, or anything that helps you feel your best
• After one year of employment, a $300 home office setup bonus
• Support for continuing education

Pay

Salary range: $120,000 - $150,000 annually

Schedule

Full-time, Monday-Friday, 9am-5pm