Billing Operations Manager

What We Offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Anual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About The Role

The Billing Operations Specialist is the person who makes sure every deal that closes is reflected correctly in our systems. This is an operational ownership role, sitting at the intersection of Sales, Customer Success, Finance, and Engineering – responsible for the full billing lifecycle of our enterprise accounts, from provisioning a new customer on day one to cleanly closing out a churned account.

• Provisioning
• Translate closed-won deals from Salesforce into correctly configured subscriptions in our billing platforms, such as Stripe – pricing plan, billing interval, contract start date, trial periods, discounts
• Own the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps
• Partner with Engineering to identify automation opportunities and build guardrails that make provisioning faster and more accurate over time
• Subscription & Account Management
• Process mid-cycle changes and manage renewal mechanics – upgrades, downgrades, seat changes, plan switches, and so on.
• Handle offboarding cleanly: close subscriptions, issue final invoices or credits, ensure no residual billing
• Resolve invoice discrepancies raised by customers or flagged by the Customer Success team – incorrect amounts, missing credits, misapplied discounts
• Revenue Integrity
• Run periodic audits of active subscriptions to verify billing matches contracted terms
• Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices
• Support month-end and quarter-end close by reconciling billing platforms with Finance's records
• Surface pricing or configuration anomalies to relevant teams

Location

This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in EST, CST, or PST timezones is required.