Manager, Billing

Duties and Responsibilities

• Manges staff of the Billing team; monitors, evaluates and works to improve performance of team-based goals and objectives established.
• Oversees and answers questions related to intercompany invoices.
• Mentors and supervises designated billing staff.
• Manages a team that ensures accuracy in the finalization of client invoices and other transactions related to the accounts receivable processes.
• Provides high-level of customer service to Executives, Principals, and other service delivery team members related to the invoicing and accounts receivable process.
• Manages the review process for new client contract and engagement setup requests.
• Provides feedback to Director and escalates issues when appropriate.
• Coodinates with appropriate Principals and service delivery team members for approvals and revisions of entered invoices.
• Solves billing issues as they arise.
• Oversees testing of various accounting system upgrades and enhancements.
• Aids the Director, Revenue Operations and performs other duties as assigned.

Requirements

• Bachelor’s degree required.
• Seven years of strong Billing experience, including at least two years in a managerial role.
• Experience with acquisitions and integrations preferred.
• Demonstrated strengths in strategic agility, problem solving, priority setting, planning, and delegation.
• Advanced proficiency in Microsoft Excel required, including pivot tables and large-volume data reconciliation.
• Demonstrated expertise in Billing Systems and ERP’s, including billing automation workflows, reporting, and system optimization.
• Intermediate knowledge of Microsoft Word, Access, PowerPoint, Outlook, and related business systems.

Qualifications

• Have established a proven track record of success in accounts receivable/billing roles.
• Must be a professional with a strong accounts receivable operations background.
• Ability to see the billing operation as a financially oriented customer service function.
• Strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
• Strong process and project management skills.
• Strong organizational and people skills.
• Ability to work and navigate a high touch client service organization built on results.
• Strong communication skills and the ability to problem solve and multi-task in a rapidly changing environment.
• Ability to understand the impact on new technologies on established processes and procedures.
• Experience integrating new technologies into day-to-day operations.
• Vision, creativity and a quality mindset.