Sr. Key Account Manager

About the role

The Senior Key Account Manager role is part of Tosoh Quartz, a global leader in high-precision silica glass products serving the semiconductor industry. Based in the US and UK, our teams collaborate across continents to deliver cutting-edge solutions through advanced engineering and continuous improvement.

Key Responsibilities

• Own the end-to-end commercial and account relationship with Intel across fabs, regions, and functional stakeholders.
• Serve as the primary interface with the customer's Quartz Commodity Management organization, ensuring alignment, responsiveness, and consistent execution.
• Meet or exceed annual revenue and budget commitments for the customer globally.
• Operate effectively within the customer's scorecard-driven supplier management framework, including quality, delivery, responsiveness, cost, and escalation management.
• Lead Quarterly Business Reviews (QBRs) and routine operational reviews with customer's stakeholders.
• Maintain an 18-month rolling global forecast in close partnership with internal planning, manufacturing, and operations teams.
• Identify and secure quartzware opportunities associated with new tools, process changes, and future technology nodes.
• Manage customer-specific programs, including Supplier Report Card performance, SPARC program participation and compliance, consignment and inventory programs, including reconciliation and cycle counts.
• Act as the internal single point of accountability, driving cross-functional execution across Engineering, Quality, Planning, and Operations.
• Provide concise, disciplined weekly account reporting to the Vice President of Sales.
• Maintain consistent, executive-level communication and professionalism during audits, escalations, and performance reviews.

Ideal Candidate Profile

• 7+ years Semiconductor industry experience required; prior direct Intel experience or long-term Intel supplier experience is a plus.
• Demonstrated success managing a large, complex Tier-1 OEM account with structured governance and clear performance expectations.
• Familiarity with the pace, rigor, and accountability typical of major semiconductor OEM customers.
• Comfortable operating in capacity-constrained and limited-pricing environments.
• Demonstrated success leading cross-functional efforts, resolving issues, and driving outcomes without formal authority.
• Engineering or technical background is a strong plus but not required; technical depth is supported by internal teams.

Work Style & Expectations

• Disciplined, organized, and execution-focused.
• Direct communicator who values clarity, follow-through, and documentation.
• Calm, credible, and professional under pressure, particularly during escalations or performance reviews.
• Highly responsive and comfortable with frequent customer interaction.
• Willing and able to spend time onsite at customer locations as needed.