Sr. IT Engineer

The Phia Group is a service-oriented organization assisting employee health plans nationwide. We provide our clients with innovative cost-cutting solutions and constantly expanding service offerings. Our growth is driven by our talented and committed team. At The Phia Group, whose mission is to provide high-quality yet affordable healthcare to American employees and their families, you can look forward to unparalleled benefits and a culture recognized by USA Today’s Top Workplaces for 2025, The Boston Globe, and Louisville Business First as a Top Place to Work in 2025.

About the role

This is a hybrid position requiring split time between our Louisville, KY office and remote work. The Sr. IT Engineer is responsible for providing a full range of IT support and technology services to internal and external customers, including administration, maintenance, and implementation of enterprise infrastructure.

Responsibilities

• First point of contact for troubleshooting IT problems and resolving issues when possible.
• Level 3, Level 2, and Level 1 support for VMs, switches, firewalls, Microsoft 365 and Azure solutions, cloud infrastructure, and privilege access in a zero-trust environment.
• Networking needs, maintenance, and support for firewalls, Level 3 and Level 7 switches, and other devices.
• Troubleshoot, support, and drive remediation for MDR endpoint solution issues and SIEM logging problems.
• Support Microsoft Teams, SharePoint, and automated patching solutions.
• Strong working knowledge of identity management solutions, including MFA and related configurations.
• Support and interact with subcontractor vendors around backups and monitor server and backup status.
• Assist with user access needs, including creation, updates, and terminations for all required systems.
• Manage cloud-based products like RingCentral, Office 365, and Azure strategy and implementation.
• Log all IT problems via ITSM ticketing system (SYSAID), maintain ITSM use, and expand its adoption within the company.
• Analyze system logs and identify potential issues with endpoints (Windows 10 & 11) and servers.
• Support hypervisors—VMware and Nutanix—including maintenance, patching, and troubleshooting.
• Work with compliance teams on security certifications (ISO 27001:22, HiTrust, HIPAA).
• Support remediation efforts related to network, application, and cloud infrastructure penetration testing.
• Communicate with subcontractor partners on internal support activities.
• Update and maintain configuration documents and asset inventories.
• Apply endpoint updates, patches, and configuration changes using SYSAID or Windows updates.
• Answer technical queries and assist end users in the Louisville office.
• Monitor and maintain photocopiers and printers.
• Organize and inventory all hardware and software resources.
• Support migration of applications and services for new hardware.
• Perform on-site and remote technical and network support.
• Troubleshoot and assist with network infrastructure, VLANs, and general networking requirements.
• Maintain excellent communication with IT leaders on all tasks and projects.
• Provide basic support for SQL Server.
• Perform other duties as assigned.

Requirements

• At least 5 years of Level 1, 2, and 3 support experience.
• Excellent communication and customer service skills.
• Highly organized with strong documentation and troubleshooting abilities.
• Ability to work well with customers, end users, and provide technical guidance to Helpdesk Technicians.
Technical Expertise:
• Strong desktop support expertise.
• Experience supporting, maintaining, and upgrading Windows in a corporate environment.
• Knowledge of SYSAID or ITSM (IT Service Management Software).
• Ability to manage file permissions on Windows servers and with Group Policies.
• Knowledge of Windows Server, Exchange, and Group Policy creation and maintenance.
• Foundational knowledge of Microsoft Server 2019 and 2022, Microsoft Exchange Server, M365, and Microsoft SQL Server 2019.
• Working knowledge of DNS, DHCP, and GPOs.
• Experience with VMware vSphere, iSCSI, or Nutanix Acropolis.
• Experience building a server from scratch, including hardware and OS installation.
• Foundational knowledge of networking and network troubleshooting.
• Knowledge of backups in an enterprise environment.
• Good understanding of Active Directory and Windows Server.
• Knowledge of Microsoft PowerShell.
• Experience with Nerdio or Beyond Trust is a plus.

Qualifications

• Bachelor’s or associate degree in computer science or a related field preferred.
• 3 to 5 years of practical relevant work experience preferred but not required.
• Ability to read, write, and speak English.

Working Conditions

• Sitting at a workstation for prolonged periods.
• Extensive computer work in an office environment with overhead fluorescent lighting and air conditioning.
• Fast-paced work environment.
• Operates office equipment including personal computers, copiers, and fax machines.

Pay

$100,000 - $125,000 per year.