Sr. IT Engineer
About the role
Pendo’s Business Systems team keeps the company running smoothly across our global office footprint. The team owns the systems, infrastructure, automations, and day-to-day support that help Pendonauts work securely, efficiently, and at scale. As Pendo grows, this team plays a critical role in finding smarter, more scalable ways to support the business.
Responsibilities
Own Okta administration as a core focus area, including SSO application implementation, onboarding and offboarding workflows, SCIM provisioning, and account lifecycle management.
Build and maintain clean integrations that make access management seamless and scalable.
Use tools such as Workato, n8n, Okta Workflows, APIs, and AI tools to eliminate manual work across IT operations.
Build automations for user account creation, workflow orchestration, tool integrations, and recurring support patterns.
Resolve helpdesk tickets, troubleshoot network issues, and support A/V setup for meetings and events.
Perform provisioning and deprovisioning as part of onboarding and offboarding workflows.
Ensure access is accurate, timely, secure, and aligned to business needs.
Identify and implement enhancements to Pendo’s IT infrastructure, tooling, and processes.
Manage and optimize tools across Pendo’s SaaS portfolio, including Google Workspace, Atlassian, Slack, LastPass, and Zoom.
Collaborate with the team to enhance and maintain the employee Mac experience, while supporting a fleet that is primarily Mac with some Windows devices.
Keep stakeholders informed through clear documentation, proactive updates, and direct written communication.
Translate technical concepts into practical guidance for non-technical partners.
Requirements
3+ years of hands-on IT engineering experience in a SaaS or technology company, with direct experience rolling out, maintaining, and supporting expanding IT infrastructure.
Deep experience with Okta administration, including SSO, SCIM provisioning, Okta Workflows, and account lifecycle management.
Proficiency with automation platforms such as Workato, n8n, or similar iPaaS tools, including the ability to build workflows that reduce manual work.
Familiarity with API integrations and building automated workflows across SaaS tools and internal processes.
Demonstrated experience managing and optimizing a SaaS portfolio, including tools such as Google Workspace, Slack, Zoom, Atlassian, and related collaboration platforms.
Strong experience supporting macOS in an enterprise environment, with comfort supporting a primarily Mac fleet and some Windows devices.
Ability to manage and prioritize multiple concurrent projects with minimal supervision, while knowing when to raise risks early.
Strong written communication skills, with the ability to document clearly and explain technical concepts to non-technical stakeholders.
Active AI fluency, with daily use of tools such as ChatGPT, Claude, or similar tools to automate, draft, troubleshoot, and solve problems more efficiently.
Qualifications
Must have a bachelor's degree in Computer Science, Information Technology, or a related field.
Must have a minimum of 3 years of relevant work experience.
Must have a valid driver's license and reliable transportation.
Skills
Experience with Okta administration, including SSO, SCIM provisioning, and account lifecycle management.
Proficiency with automation platforms such as Workato, n8n, or similar iPaaS tools.
Knowledge of API integrations and building automated workflows across SaaS tools and internal processes.
Experience managing and optimizing a SaaS portfolio, including tools such as Google Workspace, Slack, Zoom, Atlassian, and related collaboration platforms.
Strong experience supporting macOS in an enterprise environment.
Ability to manage and prioritize multiple concurrent projects with minimal supervision.
Strong written communication skills.
Active AI fluency, with daily use of tools such as ChatGPT, Claude, or similar tools.
Benefits
Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.
Pay
The expected base salary range for this role to be performed in Raleigh, NC is $105,000 - $120,000.
Schedule
Pendo is a hybrid culture. In-office 3 days per week unless designated remote.