Sr. IT Engineer

Okta administration

• Owning Okta administration as a core focus area, including SSO application implementation, onboarding and offboarding workflows, SCIM provisioning, and account lifecycle management.
• Building and maintaining clean integrations that make access management seamless and scalable.

Automation development

• Using tools such as Workato, n8n, Okta Workflows, APIs, and AI tools to eliminate manual work across IT operations.
• Built automations for user account creation, workflow orchestration, tool integrations, and recurring support patterns.

IT support

• Resolve helpdesk tickets, troubleshoot network issues, and support A/V setup for meetings and events.

User account management

• Perform provisioning and deprovisioning as part of onboarding and offboarding workflows.
• Ensure access is accurate, timely, secure, and aligned to business needs.

Infrastructure improvement

• Identify and implement enhancements to Pendo’s IT infrastructure, tooling, and processes.
• Focus on improvements that make systems more reliable, secure, and scalable over time.

SaaS tool management

• Manage and optimize tools across Pendo’s SaaS portfolio, including Google Workspace, Atlassian, Slack, LastPass, and Zoom.
• Identify rightsizing opportunities and take action to reduce unnecessary SaaS spend.

Mac experience

• Collaborate with the team to enhance and maintain the employee Mac experience, while supporting a fleet that is primarily Mac with some Windows devices.
• Help improve the systems and processes that make device support more effective.

Cross-functional communication

• Keep stakeholders informed through clear documentation, proactive updates, and direct written communication.
• Translate technical concepts into practical guidance for non-technical partners.