Sr. IT Engineer
Sapphire Partners · Raleigh, NC · 2 mo ago
Engineering$105k–$120k/yrFull-time
Okta administration
- Owning Okta administration as a core focus area, including SSO application implementation, onboarding and offboarding workflows, SCIM provisioning, and account lifecycle management.
- Building and maintaining clean integrations that make access management seamless and scalable.
Automation development
- Using tools such as Workato, n8n, Okta Workflows, APIs, and AI tools to eliminate manual work across IT operations.
- Built automations for user account creation, workflow orchestration, tool integrations, and recurring support patterns.
IT support
- Resolve helpdesk tickets, troubleshoot network issues, and support A/V setup for meetings and events.
User account management
- Performing provisioning and deprovisioning as part of onboarding and offboarding workflows.
- Ensuring access is accurate, timely, secure, and aligned to business needs.
Infrastructure improvement
- Identifying and implementing enhancements to Pendo’s IT infrastructure, tooling, and processes.
- Focusing on improvements that make systems more reliable, secure, and scalable over time.
SaaS tool management
- Managing and optimizing tools across Pendo’s SaaS portfolio, including Google Workspace, Atlassian, Slack, LastPass, and Zoom.
- Identifying rightsizing opportunities and taking action to reduce unnecessary SaaS spend.
Mac experience
- Collaborating with the team to enhance and maintain the employee Mac experience, while supporting a fleet that is primarily Mac with some Windows devices.
- Helping improve the systems and processes that make device support more effective.
Cross-functional communication
- Keeping stakeholders informed through clear documentation, proactive updates, and direct written communication.
- Translating technical concepts into practical guidance for non-technical partners.