Sr. Event Technology Project Coordinator

About the role

The Sr. Event Technology Project Coordinator will support and project manage event registration and attendee-facing digital platforms. This role involves working with clients and other stakeholders to scope, build, launch, and maintain digital event experiences, as well as managing the attendee registration process. The coordinator will also support event attendees through customer service and manage attendee data and reporting. This role may involve leading small-to-medium scale events or supporting larger events.

Responsibilities

• Lead the customer service workstream within a project, supporting helpdesk personnel, creating resources, and serving as an escalation and triage point
• Act as the primary point of contact for clients, internal stakeholders, and/or vendors for all event technology and registration workstreams
• Serve as overall Event Technology and Registration lead on small to mid-sized projects, and serves as a workstream lead on large projects
• Oversee all assigned tasks on multiple concurrent projects across event types
• Develop, maintain, and drive workback schedules
• Lead and support the planning, execution, and closeout of attendee-facing event technology projects primarily for registration websites, but potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, and mobile apps
• Manage and support documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans
• Lead recurring client and team meetings, and participate in platform demos and technical discussions within area of expertise
• Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate
• Deliver projects within time and budgetary requirements
• Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology workstreams
• Participate in internal trainings and creating resources; recommend process and resource improvements

Requirements

• 2-3+ years of experience in a relevant role, with preference for experience in corporate events
• Proven experience in coordination of projects or events successfully from concept to execution
• Bachelor's degree from four-year institution preferred

Qualifications

• Displays strong critical thinking, organizational, and analytical capabilities
• Manages own time to meet project deadlines and in a manner that supports others meeting their project deliverables
• Demonstrates strong verbal and written communication and presentation skills, exhibiting confidence
• Able to effectively prioritize workload on multiple projects and events simultaneously
• Successfully performs in high stress, fast-paced environment
• Able to maintain high levels of confidentiality
• Works cooperatively with other employees, vendors, and clients
• Can provide critical, constructive feedback to colleagues in a professional manner

Skills

• Proficiency in digital platforms and tools
• Understanding of functionality, user experience, and troubleshooting
• Ability to translate business objectives into detailed technical specifications, documented processes, and project plans
• Experience with tools such as Rainfocus, Swoogo, Stova, Bizzabo, Cvent, Eventbase, Airtable

Benefits

Full time position
Opportunities for growth and development
Health & Dental Insurance (choice of plans)
100% Employer paid short-term disability and life insurance
Opportunity to elect additional life insurance and LTD insurance at employee expense
Paid parental leave
Opportunity to contribute pre-tax dollars to flexible spending accounts
401(K) with employer match
Flexibility in work schedules
Generous time off

Pay

The starting salary for this role is between $60,000 to $70,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.

Schedule

Remote within United States