Sr. Director, Client Engagement

Overview

As Senior Director of Client Engagement at Epsilon, you'll lead and drive large teams delivering MarTech and Data solutions and services for healthcare enterprise clients. Your role involves orchestrating client partnerships, improving client satisfaction, and ensuring business growth.

Responsibilities

• Develop scalable, repeatable processes and improve quality measures to ensure excellence in client solutions and business retention.
• Build cross-functional alignments with sellers and delivery leaders to effectively implement project plans aligned with client business outcomes.
• Streamline engagement delivery to enhance value for clients, facilitating communication between client, project team, and partners.
• Facilitate knowledge sharing and lessons learned within the organization, fostering a collaborative environment.
• Establish and maintain strong client relationships, ensuring high levels of satisfaction and contributing to business growth.
• Lead a matrixed, cross-functional team, providing timely performance feedback and developing talent.
• Orchestrate across delivery teams to meet client needs, translating and adjusting expectations between internal and external partners.
• Manage client margins to original contract standards while delivering measurable business results for customer success.
• Identify and pursue opportunities for client growth by understanding their business needs and the value Epsilon delivers.

Qualifications

• Experience managing large teams (client teams comprised of more than 50 people).
• In-depth understanding of clients/industries supported and application of business offerings at the senior level.
• Strong skills in relationship-building, cross-organizational partnering, and driving results through influence and negotiation.
• High acumen of service operations, contracting, and financials.
• Experience leading client relationship management and delivery of long-term strategic accounts.
• Expertise and knowledge in the full ecosystem of MarTech and Data solutions.
• Healthcare industry experience with understanding of trends and challenges.