Sr. Director, Client Engagement

Overview

As Senior Director of Client Engagement at Epsilon, you'll lead and drive large teams delivering MarTech and Data solutions and services for healthcare enterprise clients. Your role involves orchestrating and integrating Epsilon teams, products, and services to deliver contracted work in a consistent manner across functional teams. You'll foster strong client relationships, ensuring client satisfaction and business growth through both internal and external partnerships.

Responsibilities

• Develop scalable, repeatable processes, quality measures, and governance to ensure excellence in client solutions and business retention.
• Build cross-functional alignments with sellers and delivery leaders to effectively implement project plans aligned with customer business outcomes.
• Streamline engagement delivery to enhance value for clients, facilitating communication between the client, project team, and partners.
• Facilitate knowledge sharing and lessons learned within the organization to improve client engagement strategies.
• Lead a multicultural, geographically dispersed team, fostering collaboration with sales, client services, and delivery organizations throughout the client lifecycle.
• Drive talent development and provide timely feedback to both direct reports and cross-functional teams.
• Orchestrate across multiple solution and product areas to meet client needs, translating and adjusting expectations between internal and external partners.
• Manage client relationships and ensure satisfaction, translating and adjusting expectations between internal and external teams to maintain client margins.
• Identify and pursue client growth opportunities by understanding client needs and the value Epsilon delivers.

Qualifications

• Experience managing large teams (client teams comprised of more than 50 people).
• In-depth understanding of clients/industries supported and application of business offerings at the senior level.
• Strong skills in relationship-building, cross-organizational partnering, and driving results through influence and negotiation.
• High acumen in service operations, contracting, and financials.
• Experience leading client relationship management and delivery of long-term strategic accounts.
• Expertise and knowledge in the full ecosystem of MarTech and Data solutions.
• Healthcare industry experience with understanding of trends and challenges.

Additional Information

When you join Epsilon, you'll be part of a global company that powers the marketing and advertising ecosystem. Epsilon's pillars of people-centricity, collaboration, growth, innovation, and flexibility guide our culture and decision-making. Epsilon is committed to creating value for clients, employees, and consumers. Benefits include flexible time off, paid holidays, parental/new child leave, childcare and elder care assistance, adoption assistance, comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling. Epsilon is an Equal Opportunity Employer and offers a variety of benefits, including medical, dental, vision, disability, 401k, and paid time off. The application deadline for this position is August 19, 2026.