Sr. Director, Client Engagement

Overview

How You’ll Make an Impact: As Senior Director of Client Engagement at Epsilon, you'll lead and drive large teams delivering MarTech and Data solutions and services for healthcare enterprise clients. You'll orchestrate and integrate Epsilon teams, products, and services to deliver contracted work in a consistent manner across functional teams, fostering cohesive and strategic client relationships.

Responsibilities

• Scalable, repeatable processes, improvement, quality measures, and governance to ensure excellence in client solutions and business retention.
• Build cross-functional alignments with sellers and other delivery leaders to effectively create and implement plans for achieving project goals tied to customer business outcomes.
• Streamline engagement delivery to improve value to clients, facilitate communication between client, project team, and partners, and contribute to knowledge sharing and lessons learned within the organization.
• Establish client relationships and ensure client satisfaction with products/services, drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, and act as a vocal leader of Client Engagement.
• Develop talent and provide timely feedback on performance for both direct reports and cross-functional teams, lean in as a leader to orchestrate across multiple solutions and products to meet client needs, and manage overall client margin to original contract.
• Lead a matrixed, cross-functional team, provide timely performance feedback, apply business and financial skills to achieve measurable business results for customer success, and identify client growth opportunities by understanding the client's business needs and the value Epsilon delivers.

Qualifications

• Experience managing large teams (client teams comprised of more than 50 people).
• In-depth understanding of clients/industries supported and application of business offerings at the senior level.
• Strong skills in relationship-building, cross-organizational partnering, and driving results through influence and negotiation.
• High acumen of service operations, contracting, and financials.
• Experience leading client relationship management and delivery of a long-term strategic account.
• Expertise and knowledge in the full ecosystem of MarTech and Data solutions.
• Healthcare industry experience with an understanding of trends and challenges.

Additional Information

When You Join Us, We’ll Create Something EPIC Together: Epsilon is a global data, technology, and services company that powers the marketing and advertising ecosystem. We provide marketers from leading brands with the data, technology, and services needed to engage consumers with 1 View, 1 Vision, and 1 Voice. Epsilon’s comprehensive portfolio bridges the gap between marketing and advertising technology, processing 400+ billion consumer actions daily using advanced AI and holding many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Epsilon is a global company with over 9,000 employees worldwide. Our pillars—people-centricity, collaboration, growth, innovation, and flexibility—are our foundation, shaping our culture, guiding our decisions, and uniting us in common purpose. Epsilon is an Equal Opportunity Employer, committed to creating value for clients, employees, and consumers. Benefits include time to recharge, time to recover, family well-being, extra perks, and more.