Sr. Director, Client Engagement

Overview

How You’ll Make an Impact: As Senior Director of Client Engagement at Epsilon, you'll lead and drive large teams delivering MarTech and Data solutions and services for healthcare enterprise clients. You'll orchestrate and integrate Epsilon teams, products, and services to deliver contracted work in a consistent manner across functional teams. You'll foster strong client relationships, ensuring client satisfaction and business growth.

Responsibilities

• Develop scalable, repeatable processes, quality measures, and governance to ensure excellence in client solutions and business retention.
• Build cross-functional alignments with sellers and other delivery leaders to effectively create and implement plans for achieving project goals tied to customer business outcomes.
• Streamline engagement delivery to improve value for clients, facilitating communication between the client, project team, and other partners.
• Contribute to knowledge sharing and lessons learned within the organization.
• Establish client relationships and ensure client satisfaction with products/services.
• Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of Client Engagement.
• Develop and provide timely feedback on performance for both direct reports and cross-functional teams.
• Lead a matrixed, cross-functional team and provide timely performance feedback.
• Apply business and financial skills to achieve measurable business results for customer success.
• Identify and pursue client growth opportunities by understanding the client's business needs and the value Epsilon delivers.

Qualifications

• Experience managing large teams (client teams comprised of more than 50 people).
• In-depth understanding of clients/industries supported and application of business offerings at the senior level.
• Strong skills in relationship-building, cross-organizational partnering, and driving results through influence and negotiation.
• High acumen of service operations, contracting, and financials.
• Experience leading client relationship management and delivery of long-term strategic accounts.
• Expertise and knowledge in the full ecosystem of MarTech and Data solutions.
• Healthcare industry experience with understanding of trends and challenges.