Sr. Director, Client Engagement

Overview

As Senior Director of Client Engagement at Epsilon, you'll lead and drive large teams delivering MarTech and Data solutions and services for healthcare enterprise clients. Your role involves orchestrating client partnerships, improving delivery processes, and fostering strategic relationships to enhance client satisfaction and business growth.

Responsibilities

• Develop scalable, repeatable processes to ensure high-quality client solutions and maintain client relationships.
• Build and maintain cross-functional alignment with sales, client services, and delivery teams to achieve project goals aligned with client business outcomes.
• Streamline engagement delivery to maximize value for clients and improve overall profitability.
• Facilitate communication between clients, project teams, and partners to ensure effective collaboration and knowledge sharing.
• Lead a matrixed, cross-functional team and provide timely performance feedback to both direct reports and cross-functional teams.
• Orchestrate across multiple solution and product areas to meet client needs, aligning expectations between internal and external partners.
• Manage client relationships and ensure client satisfaction with products and services throughout the client lifecycle.
• Identify and pursue opportunities for client growth by understanding client needs and the value Epsilon delivers.

Qualifications

• Experience managing large teams (client teams comprised of more than 50 people).
• In-depth understanding of clients/industries supported and application of business offerings at the senior level.
• Strong skills in relationship-building, cross-organizational partnering, and driving results through influence and negotiation.
• High acumen of service operations, contracting, and financials.
• Experience leading client relationship management and delivery of long-term strategic accounts.
• Expertise and knowledge in the full ecosystem of MarTech and Data solutions.
• Healthcare industry experience with understanding of trends and challenges.

Additional Information

When you join Epsilon, you'll be part of a global company that powers the marketing and advertising ecosystem. Epsilon's pillars of people-centricity, collaboration, growth, innovation, and flexibility guide our culture and decision-making. Epsilon is committed to creating value for clients, employees, and consumers. Benefits include flexible time off, parental/new child leave, childcare & elder care assistance, adoption assistance, comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling. Epsilon is an Equal Opportunity Employer. For more details, visit our careers page.