Sr. Director, Client Engagement

Overview

As Senior Director of Client Engagement at Epsilon, you'll lead and drive large teams delivering MarTech and Data solutions and services for healthcare enterprise clients. Your role involves orchestrating client partnerships, improving delivery processes, and fostering strong client relationships.

Responsibilities

• Develop scalable, repeatable processes to ensure high-quality client solutions and maintain client relationships.
• Build and maintain cross-functional alignment with sales and delivery teams to achieve project goals aligned with client business outcomes.
• Streamline engagement delivery to enhance value for clients and improve profitability.
• Facilitate communication among clients, project teams, and partners to ensure effective collaboration.
• Contribute to knowledge sharing and lessons learned within the organization.
• Lead a diverse, multicultural, and geographically dispersed team, providing timely performance feedback.
• Orchestrate across multiple solution and product areas to meet client needs, aligning expectations between internal and external partners.
• Manage client margins to ensure alignment with original contracts.
• Drive client growth by understanding client needs and the value Epsilon delivers.

Qualifications

• Experience managing large teams (client teams of more than 50 people).
• In-depth understanding of clients/industries supported and application of business offerings at senior levels.
• Strong relationship-building, cross-organizational partnering, and influencing skills.
• High acumen in service operations, contracting, and financial matters.
• Experience leading client relationship management and delivery of long-term strategic accounts.
• Expertise and knowledge in the full ecosystem of MarTech and Data solutions.
• Healthcare industry experience with understanding of trends and challenges.

Additional Information

Epsilon is a global data, technology, and services company that powers the marketing and advertising ecosystem. We provide marketers with the tools they need to engage consumers effectively. Our values include people-centricity, collaboration, growth, innovation, and flexibility. Epsilon is committed to creating a supportive and inclusive workplace where employees can thrive.

Benefits

• Time to Recharge: Flexible time off (FTO), 15 paid holidays.
• Time to Recover: Paid sick time.
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance.
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.

Compensation

The base salary range for this role is USD $128,000.00 - USD $192,000.00 annually. Bonus or incentive compensation may also be available. The Company reserves the right to modify this pay range at any time.