Sr. Client Coordinator (E-Commerce)

About the role

The Sr Client Coordinator owns complex and/or multiple client relationships and serves as project owner for ecomm content from inception through completion. Interprets the needs of the clients, as well as all facets of the project, and has a grasp on the digital shelf process from creative kick-off to publication and syndication. The Sr. Client Coordinator ensures satisfactory resolution is accomplished when resolving and problem-solving client issues as they are received. This is a remote role; Minneapolis area preferred.

Responsibilities

• Creates and maintains the project work back schedule to ensure all up-front tasks and activities are assigned and completed on time.
• Initiates kickoff and solution review meetings and ensures that subsequent meetings or tasks occur in a timely manner as dictated by each project.
• Directs project activities and monitors project to ensure cost and timing efficiencies.
• Meets with the clients as needed and understands client's expectations. Validates client protocols and brand requirements and ensures compliance throughout the process.
• Handles and responds to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Monitors production queries and resolves conflicts/issues to keep projects on track.
• Additional duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration, Marketing or related field.
• 3+ years progressive project coordination experience; or equivalent combination of education and experience.
• Understanding of digital shelf content requirements preferred.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.

Skills

• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

Physical Aspects / Work Environment

• Regularly required to stand; walk; sit; and talk, hear and see.
• Regularly/Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment may be high.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

Pay

The U.S. pay range for this position is $72,000 USD - $82,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.

Benefits

• Selection of health care plans with prescription drug coverage.
• Dental plan.
• Vision plan.
• Basic and supplemental life insurance.
• Flexible spending account for medical and dependent care expenses or a health savings account based on plan selection.
• Short/long term disability.
• 401(k) Savings Plan.

This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV.