Coordinator, E-Commerce

Main accountabilities/objective of the position

• Oversee NDSK in collaboration with e-Commerce, Client Relations Center, Supply Chain, and fulfillment Logistics teams.
• Support daily operations including order processing, coordination & tracking of stock transfers, order return & exchange processing, and monitoring stock assortments.
• SAP key user; collaborate with Client Relations Center, Supply Chain, Logistics, Fraud, Sales Audit, and IT support teams to ensure smooth order processing.
• Oversee the Client Relations Center/E-Commerce inbox and support escalated cases and ensure speedy course correction.
• Actively participate in the management of the product visibility and sellability in liaison with E-commerce Project Manager, marketing, and merchandising teams.
• Identify patterns with system issues and CRC requests and propose solutions.
• Manage stock assortments, identify trends in stock outs, oversee allocation for order fulfillment.
• Afford assistance with special projects as needed.

Qualifications

• The ideal candidate is an outgoing problem-solver with strong systems, technical and communication abilities.
• Possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent customer service.
• Undergraduate degree and minimum of 3-4 years related professional experience.
• Relevant supply chain merchandising experience preferred.
• Outstanding computer skills with the ability to learn new software applications quickly.
• Prior experience with SAP and Salesforce systems is strongly preferred.
• Team player with initiative, ability to prioritize and multi-task without sacrificing attention to detail, thriving in a fast-paced environment.
• Strong organizational, project management, communication, and follow-through skills required.
• Customer service focused.
• Proficient in Microsoft Excel.
• Demonstrates logical analysis and independent problem-solving skills.
• Learns quickly, is open to change, and solution-oriented.