Sr. Catering Sales Manager

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About the Role

The Sr. Catering Sales Manager, under the leadership of the Director of Events, is responsible for driving the hotel's social event and wedding business while maximizing the event space to meet or exceed sales goals. This role requires a thorough knowledge of catering, food & beverage, and hospitality practices and procedures, along with effective communication, negotiation, and sales skills.

Responsibilities

• Proactively pursue leads and existing accounts through sales calls, site inspections, and written communication.
• Demonstrate outstanding leadership, organizational skills, yield and revenue management, excellent written and verbal communication, a guest service focus, a team orientation, and a passion for sales.
• Actively pursue new business both locally and nationally, including visiting new offices.
• Direct the performance of the entire Catering team to achieve sales and performance objectives.
• Coordinate local marketing efforts to secure business, including attending trade shows, wedding shows, supporting marketing & social media campaigns, community events, and industry meetings.
• Utilize hospitality expertise to develop and maintain knowledge of market trends, competition, and customers.
• Establish account information and call on major contacts (personally or by phone) to continually promote the property.
• Negotiate, sell, and secure social event and wedding agreements with clients.
• Prepare agreements, reports, and other paperwork related to the catering department.
• Ensure all social event and wedding agreements are communicated to other departments to assure guest satisfaction.
• Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company policies.
• Maintain a professional image at all times, respond quickly to guest requests in a friendly manner, and follow up to ensure guest satisfaction.
• Communicate regularly with key wedding planners, social contacts, vendors, and other industry support to ensure contract fulfillment of events.
• Maximize the use of appropriate and available hotel space to generate food and beverage revenues.
• Utilize creative skills to provide innovative set-ups, menus, tasting facilitation, and functions for groups.
• Drive customer/guest loyalty by delivering service excellence throughout each customer/guest experience.
• Partner with clients through planning and execution phases of functions, managing F&B selection and function details to ensure a seamless and exceptional guest experience resulting in repeat business.
• Provide accurate and concise information to all departments, including Banquet Event Orders, Resumes, and Internal Communications; maintain proper documentation of changes and special requests.
• Collaborate and develop an effective communication and information system with all departments to disseminate details of upcoming weddings and social events, discuss operations, and support event execution.
• Review event bills for accuracy and conduct post-event evaluations to determine how future events could be improved.
• Exercise discretion and independent judgment when evaluating new programs, services, and ideas.
• Stay abreast of property goals to create, support, and present departmental goals to executive leadership.
• Continue to learn and stay on the forefront of new technology for the hotel industry.
• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures.
• Proactively seek guest feedback and liaise with other departments to ensure a seamless and elevated guest experience.
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure guest satisfaction.
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, and Executive Offices.
• Foster a management team that delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility, and asset management.
• Complete performance evaluations for the Catering team.
• Ensure all accounting, payroll, and team member relations matters are handled in compliance with company policy.
• Perform other functions as needed.

Requirements

• Minimum of six (6) years of experience in Catering Sales, Weddings, Food and Beverage, or related professional area.
• Bachelor’s Degree from an accredited university in Hotel and F&B Management, Hospitality, Catering/Event Sales and Marketing, or related major.
• Four (4) years of leadership experience in Wedding/Event Management in a resort/hotel setting.
• Combination of education and experience will be considered.

Skills

• Working knowledge of Microsoft Office.
• Experience with Hotel Sales & Catering computer systems preferred.
• Excellent time management skills.
• Excellent customer service skills.
• Excellent organizational, analytical, and project management skills, with particular attention to quality and detail.
• Financial and/or Business Management Skills.
• Ability to work varied shifts, including weekends and holidays.
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
• Strong leadership abilities, sound judgment, superior problem-solving, and decision-making skills.
• The ability to effectively lead managers.
• Interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.

Pay

$75,000 – $85,000