Sr. Sales Manager

About the Role

Newrez is seeking a Sr Sales Manager to lead, develop, and manage a team of mortgage loan originators in a high-volume call center environment. This role serves as a strategic thought leader, contributing to organizational improvement, cross-functional collaboration, and broader company initiatives.

Essential Functions

• Manage loan originator performance, motivation, scheduling, training, and policy adherence
• Conduct advanced coaching sessions, call reviews, and skill development workshops
• Set clear expectations around sales activities, client engagement, and conversion standards
• Drive a high-performance culture rooted in accountability, ethics, and excellence
• Review team and personal pipelines daily/weekly to ensure production targets are met
• Maintain personal loan production as assigned
• Ensure accurate forecasting, disciplined follow-up, and strong file quality
• Ensure all loan presentations, terms, and rates align with Newrez and regulatory guidelines
• Maintain full adherence to Newrez Code of Conduct
• Conduct periodic compliance audits and reinforce best practices
• Resolve escalated customer concerns quickly and professionally
• Coach loan originators on communication standards and expectation-setting
• Recruit, interview, and select high-quality mortgage loan originators
• Mentor developing talent and support succession planning
• Deliver structured onboarding and training sessions
• Partner with Operations to ensure production flow, quality, and efficiency
• Work with Regional leadership to support team and center-wide objectives
• Participate in corporate working groups and strategic initiatives

Qualifications

• 6-8 years Loan Consultant experience
• Minimum 5 years in the mortgage industry
• Minimum 6 months in a Newrez management or senior leadership role
• Proven success mentoring, coaching, and elevating Mortgage Consultants
• Experience in call-center or high-volume phone/internet sales environments

Skills & Abilities

• Strong leadership presence with the ability to inspire and influence
• Advanced coaching skills with a track record of improving performance
• Detail-oriented with strong time management and follow-through
• Data-driven decision-making and pipeline analysis capability
• Excellent communication and persuasive selling skills
• Ability to delegate effectively while maintaining high accountability

Work Environment

• Working on-site at assigned office location
• Regular and punctual attendance adhering to schedule established by leadership
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment
• Sedentary work in a stationary position at a cubicle for prolonged periods
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls
• Constantly communicating effectively verbally in English

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund
• 1 company-paid Volunteer Time Off day
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• Employee Resource Groups (ERGs)