Sr. Sales Manager

About the Role

The Sr Sales Manager is responsible for the successful leadership, development, and performance of a team of mortgage loan originators in a high-volume call center environment. In addition to all traditional Sales Manager duties, the Senior Sales Manager serves as a strategic thought leader, contributing to organizational improvement, cross-functional collaboration, and broader company initiatives.

Responsibilities

• Team Leadership & Coaching: Manage loan originator performance, motivation, scheduling, training, and policy adherence. Conduct advanced coaching sessions, call reviews, and skill development workshops. Set clear expectations around sales activities, client engagement, and conversion standards. Drive a high-performance culture rooted in accountability, ethics, and excellence.
• Pipeline Management & Production: Review team and personal pipelines daily/weekly to ensure production targets are met. Maintain personal loan production as assigned. Ensure accurate forecasting, disciplined follow-up, and strong file quality.
• Compliance & Quality Control: Ensure all loan presentations, terms, and rates align with Newrez and regulatory guidelines. Maintain full adherence to Newrez Code of Conduct. Conduct periodic compliance audits and reinforce best practices.
• Customer Experience Management: Resolve escalated customer concerns quickly and professionally. Coach loan originators on communication standards and expectation-setting.
• Recruitment & Talent Development: Recruit, interview, and select high-quality mortgage loan originators. Mentor developing talent and support succession planning. Deliver structured onboarding and training sessions.
• Cross-Functional Collaboration: Partner with Operations to ensure production flow, quality, and efficiency. Work with Regional leadership to support team and center-wide objectives. Participate in corporate working groups and strategic initiatives.

Qualifications

• 6-8 years Loan Consultant experience.
• Minimum 5 years in the mortgage industry.
• Minimum 6 months in a Newrez management or senior leadership role.
• Proven success mentoring, coaching, and elevating Mortgage Consultants.
• Experience in call-center or high-volume phone/internet sales environments.

Skills

• Strong leadership presence with the ability to inspire and influence.
• Advanced coaching skills with a track record of improving performance.
• Detail-oriented with strong time management and follow-through.
• Data-driven decision-making and pipeline analysis capability.
• Excellent communication and persuasive selling skills.
• Ability to delegate effectively while maintaining high accountability.

Work Environment

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
• This is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)