Sr. Associate IT Engineer

About the role

Work closely with IT teams and third-party vendors to support Business Units on mobility-related projects. Management of access for New Hires with iPad and various applications. Coordinate with the maintenance training team to develop, refine, and deliver mobility training programs. Manage the tracking of shipments for returns and replacements with Base Admin & Base Managers. Administration of the document control management tool in coordination with Technical Publications. Manage Maintenance group application database, as well as assisting in the availability/troubleshooting of all other device applications, including periodic storage management. Create and maintain technical documentation. Manage the formatting and dissemination of information via the iPad device (Alerts, Bulletins, Read and Signs), including management of base-specific materials. Ensure consistency in documentation. Sustainment of the Mobility program and refresh iPads when applicable. Perform duties as a liaison to the Regional Group. Provide Tier 1 & 2 mobile device support. Encourage an environment of sharing and team work among the team. Troubleshoots and resolves system issues, and/or coordinate same. Supports system change process for iOS and/or App updates. Stays current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes.

Responsibilities

• Work closely with IT teams and third-party vendors to support Business Units on mobility-related projects.
• Coordinate with the maintenance training team to develop, refine, and deliver mobility training programs.
• Manage the tracking of shipments for returns and replacements with Base Admin & Base Managers.
• Administration of the document control management tool in coordination with Technical Publications.
• Manage Maintenance group application database, as well as assisting in the availability/troubleshooting of all other device applications, including periodic storage management.
• Create and maintain technical documentation.
• Manage the formatting and dissemination of information via the iPad device (Alerts, Bulletins, Read and Signs), including management of base-specific materials.
• Troubleshoots and resolves system issues, and/or coordinate same.
• Supports system change process for iOS and/or App updates.
• Stays current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
• 2 years of management experience of assets.
• 1-year Help Desk and/or customer service experience.

Qualifications

• Preferred Qualifications: Airline industry experience.
• Additional Skills & Qualifications: Experience with Mobile Device Management (MDM) solutions such as JAMF/SOTI, Experience supporting mobile devices such as Apple iPads, Windows Rugged Tough books, and mobile printers. Experience working with Apple device products such as Apple Configurator, Apple Business Manager (ABM). Experience with Operating Systems (Windows, Linux, iPadOS), Wireless/Cellular technologies, Computer Networking. Advanced computer skills with Microsoft Office programs. Comply365/JeppFD-Pro apps knowledge is a plus. Strong interpersonal, written, and verbal communication skills. Ability to work independently and perform in a collaborative, team-based environment. Strong problem-solving and analytical skills. Apple certification is a plus.

Benefits

• The pay range for this position is $20.00 - $35.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Technical Assessment

• Knowledge on MDM solutions eg/ JAMF & SOTI.
• Knowledge on apple devices - Apple device products such as - Apple Configurator, ABM.

About TEKsystems

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.