Sr. Account Director
About the role
The Sr. Account Director is a key role responsible for managing client relationships while providing exceptional service and delivering on all aspects of the contract. This position sets the strategy for the account, establishes goals, and leads a team of functional Directors and/or Sr. Managers to deliver outstanding results across multiple service lines, including:
- Integrated Facility Management (Engineering, EH&S, Sustainability, Supply Chain Management, etc.)
- Project & Development Services
- Transaction Management
- Portfolio Administration
- Portfolio and Workplace Strategy
The Sr. Account Director typically manages between five and ten million dollars in revenue and oversees all aspects of the accounts, including service delivery, client experience, talent management, and financial performance.
Responsibilities
- Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives.
- Implement the overall vision, strategy, and measurement metrics for the applicable service lines.
- Develop and maintain strong client relationships.
- Implement and manage the account governance process.
- Provide disciplined contract management to ensure superior delivery of all contract deliverables.
- Identify existing and new opportunities for enhancing service solutions and capabilities.
- Assist with risk mitigation and dispute resolution for both the client and C&W.
- Actively manage and develop account talent in partnership with HR, including promoting diversity, equity & inclusion, talent reviews, performance reviews, and succession planning.
- Support collaboration and performance of all partners, including Finance, HR, Sourcing, Legal, and Operations.
- Develop and maintain account P&L management, profitability, and overall financial performance.
- Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship/contract expansion.
- Ensure quantitative and qualitative analytics and evidence-based decision-making.
Key Competencies
- Leadership
- Customer Relationship Management
- Technical Skills
- Organization Design & Management Skills
- Communication (oral and written)
- Matrix Organization / Business Partner Skills
- Presentation Skills
- Business Acumen
Qualifications
Education: Bachelor’s degree required; Master’s degree or MBA preferred.
Experience:
- Minimum of 10 years at a management level or similar capacity.
- Experience directly leading and managing teams, including people-managers.
- Client, P&L, and contract management experience.
- Experience managing an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration, and Strategic Consulting.
- In-depth understanding of the business impact of technical contributions.
Additional Qualifications
- Ability to develop positive working relationships with agencies, local government officials, and business community members.
- Technical domain knowledge in one or more of the following: IFM, PDS, TM, PA, SCON.
- Skilled in financial analysis and knowledge of financial concepts.
- Ability to comprehend, analyze, and interpret complex business documents.
- Strong proficiency with MS Office Suite (MS Word, Excel, and PowerPoint).
- Ability to travel as required (up to 20% of the time).
Benefits
Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, including:
- Health, vision, and dental insurance
- Flexible spending accounts and health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
Pay
Competitive pay is offered, which may vary depending on factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the successful candidate will depend on experience, qualifications, and whether the position is covered by a collective bargaining agreement. The company will not pay less than minimum wage for this role.