Sr. Account Director

About the role

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Responsibilities

• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives
• Implement the overall vision, strategy and measurement metrics to the applicable service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Provide disciplined contract management to meet superior delivery of all contract deliverables
• Identify existing and new opportunities for enhancing service solutions and capabilities
• Aid in risk mitigation and dispute resolution for client and C&W
• Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
• Develop and maintain account P&L management, profitability and overall financial performance
• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
• Contribute to quantitative and qualitative analytics and evidenced-based decision making

Requirements

Minimum of 10 years at management level or other similar capacity

Experience in directly leading and managing teams, and managing people-managers

Client, P&L and contract management experience

Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.

In-depth understanding of the business impact of technical contributions

Qualifications

• Ability to develop positive working relationships with agencies, local government officials, and business community members
• Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
• Skilled in financial analysis and knowledge of financial concepts
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
• Ability for travel as required (up 20% of time)

Skills

• Leadership
• Customer Relationship Management
• Technical Skills
• Organization Design & Management Skills
• Communication (oral and written)
• Matrix Organization / Business Partner Skills
• Presentation Skills
• Business Acumen

Benefits

Comprehensive benefits package, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs.

Pay

$ 250,750.00 - $295,000.00

Schedule

Not specified