Sr. Account Director

Key role managing client relationships, delivering exceptional service, and overseeing a multi-million-dollar revenue portfolio within Global Occupier Services (GOS). Responsible for setting account strategy, leading cross-functional teams, and ensuring outstanding results across service lines such as Integrated Facility Management, Project & Development Services, Space Management, Transaction Management, and Portfolio Administration.

Responsibilities

• Align real estate services with client business goals and strategies.
• Develop and implement account vision, strategy, and measurement metrics for service lines.
• Contribute to GOS management in structuring service delivery models, pricing, and RFP responses.
• Leverage the C&W platform to identify and enhance service solutions and capabilities.
• Maintain strong client relationships and implement account governance processes.
• Ensure disciplined contract management and superior delivery of all contract deliverables.
• Identify opportunities to expand service solutions and capabilities.
• Assist with risk mitigation and dispute resolution for both client and C&W.
• Manage and develop account talent in partnership with HR, including diversity, equity & inclusion initiatives, talent reviews, and succession planning.
• Collaborate with Finance, HR, Sourcing, Legal, and Operations to support account performance.
• Oversee account P&L, profitability, and overall financial performance.
• Drive cross-selling and relationship expansion to enhance service and financial performance.
• Utilize quantitative and qualitative analytics for evidence-based decision-making.
• Attract, retain, and mentor top talent for superior team performance.

Requirements

• Bachelor’s degree required; Master’s degree or MBA preferred.
• Minimum of 10 years of management-level experience.
• Experience leading and managing teams, including people-managers.
• Client, P&L, and contract management experience.
• Experience managing integrated services accounts (e.g., Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration, Strategic Consulting).
• In-depth understanding of the business impact of technical contributions.

Qualifications

• Ability to develop positive working relationships with agencies, government officials, and business community members.
• Technical domain knowledge in one or more areas: IFM, PDS, TM, PA, SCON.
• Skilled in financial analysis and knowledge of financial concepts.
• Ability to comprehend, analyze, and interpret complex business documents.
• Strong proficiency with MS Office Suite (Word, Excel, PowerPoint).
• Willingness to travel up to 20% of the time.

Benefits

• Health, vision, and dental insurance.
• Flexible spending accounts and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.

Pay

$194,055.00 - $228,300.00, depending on factors such as geographic location, experience, and qualifications. The company will not pay less than minimum wage for this role.