Specialty Loan Servicing Associate

The Specialty Loan Servicing Associate is responsible for supporting the day-to-day servicing of commercial and specialty loan relationships. This role works closely with borrowers and internal banking teams to ensure loan transactions are processed accurately, customer requests are handled promptly, and servicing requirements are completed in accordance with Bank policies and procedures. The position supports a variety of specialized lending products and plays a key role in delivering a high-quality customer experience while maintaining operational accuracy and compliance. What You'll Do At Celtic Bank Process loan payments, advances, disbursements, paydowns, and other servicing transactionsMaintain accurate loan records, documentation, and system dataReview funding requests and verify required documentation and conditions prior to fundingMonitor borrower reporting requirements and follow up on required financial information and documentationResearch and resolve servicing discrepancies, transaction issues, and customer inquiriesSupport cash management and account-related servicing activitiesPartner with lending, portfolio management, credit, and operations teams to support customer relationshipsEnsure servicing activities comply with established policies, procedures, and internal controlsIdentify opportunities to improve processes, controls, and the overall customer experience Requirements WHAT YOU'LL NEED TO DO IT Strong attention to detail and commitment to accuracyExcellent organizational skills and the ability to manage multiple priorities and deadlinesStrong problem-solving and analytical abilitiesEffective verbal and written communication skillsCustomer-focused mindset with a commitment to providing exceptional serviceAbility to work independently and collaborate effectively with cross-functional teamsProficiency with Microsoft Office and other business systemsAbility to learn new products, systems, and processes quickly Preferred: Experience in banking, loan servicing, lending operations, finance, accounting, or a related fieldExperience processing financial transactions or working with loan documentationExperience supporting customers in a regulated or financial services environmentAssociate's or Bachelor's degree in Business, Finance, Accounting, or a related fieldCommercial lending experience is a plus but not required. Benefits HOW YOU'LL BENEFIT Medical, dental, vision401(k) with employer matchLife and long-term disability coverageHSA and FSA plansHolidays and paid time off requestsRobust wellness program (we're talking catered meals three times a week, lunch and learns, and onsite gym!) Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2025! Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA B&I, express loans, asset-based loans, commercial real estate loans and commercial construction loans. Celtic Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Physical And Other Requirements This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobStationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objectsMobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etcCommunicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and understand fluent EnglishWork Model: The employee in this position will work either a fully Onsite, or Hybrid work model. All employees, regardless of location, may be required to travel to the Salt Lake City office for mandatory company meetings, events, or related occasionsUtah-based employees: Hybrid work schedule available after initial training period in our Salt Lake City, Utah office - department and job requirements will determine eligibility